- Key Responsibilities:
1. Handle ticketing inquiries: Assist passengers with booking, cancellations, and changes to their flight tickets.
2. Provide customer service: Ensure passengers are informed about flight schedules, delays, and any other relevant information.
3. Process payments: Collect payments from passengers for ticket bookings and handle cash transactions accurately.
4. Maintain records: Keep track of ticket sales, refunds, and passenger details for reporting purposes.
5. Coordinate with airlines: Communicate with airlines to check flight availability, pricing, and any special requests from passengers.
- Required Skills and Expectations:
1. Strong communication skills: Ability to effectively communicate with passengers and handle inquiries professionally.
2. Basic math skills: Proficiency in handling cash transactions and calculating payments accurately.
3. Attention to detail: Must pay close attention to details when processing ticket bookings and maintaining records.
4. Customer service orientation: Dedication to providing excellent service to passengers and ensuring their needs are met.
5. Ability to work in a fast-paced environment: Capable of multitasking and handling multiple inquiries simultaneously in a busy airport setting.