- Sell airline tickets to customers:
Ticketing executives are responsible for selling airline tickets to customers, providing them with information on flight schedules, availability, and prices.
- Handle customer inquiries and provide assistance:
Ticketing executives need to assist customers with their inquiries, resolve any issues they may have, and provide exceptional customer service.
- Process ticket bookings and reservations:
Ticketing executives must process ticket bookings, handle reservations, and ensure that all customer information is accurately recorded in the system.
- Assist customers with check-in procedures:
Ticketing executives are required to assist customers with the check-in process, including issuing boarding passes and providing information on baggage policies.
- Coordinate with airline staff and management:
Ticketing executives need to coordinate with airline staff and management to ensure smooth operations, resolve any issues that may arise, and maintain a positive working relationship with the airline.
Skills and Expectations:
- Excellent communication skills:
Ticketing executives should have strong verbal and written communication skills to interact effectively with customers and airline staff.
- Ability to work in a fast-paced environment:
Ticketing executives must be able to work efficiently in a fast-paced environment, handling multiple tasks simultaneously.
- Detail-oriented and organized:
Ticketing executives need to pay attention to detail, accurately process bookings, and ensure that all customer information is correctly recorded.
- Basic computer skills:
Ticketing executives should have basic computer skills to navigate ticketing systems, process bookings, and manage customer information effectively.