Job Description

Job Title: Airport Ground Staff / Customer Service Executive

Location: Mumbai Airport

Job Type: Full Time

Salary: 38,000 70,000 per month + incentives and allowances

Job Summary

We are looking for energetic and customer-focused candidates to join our team as Airport Ground Staff at Mumbai Airport. The role involves assisting passengers, managing check-in procedures, coordinating boarding operations, and ensuring smooth airport operations.

Key Responsibilities

Assist passengers during check-in, boarding, and arrival.

Verify passenger documents such as tickets, passports, and visas.

Issue boarding passes and baggage tags.

Provide information regarding flight schedules, delays, and gate changes.

Handle passenger queries and resolve complaints professionally.

Coordinate with airline staff, security teams, and airport operations.

Assist passengers with special needs such as elderly travelers and wheelchair assistance.

Manage lost baggage or delayed luggage cases.

Ensure compliance with airport safety and security regulations.

Eligibility Criteria

Minimum qualification: 12th Pass or Graduation in any field.

Good communication skills in English and Hindi.

Basic computer knowledge.

Good personality and customer service skills.

Ability to work in rotational shifts.

Age Limit

18 30 years

Skills Required

Communication skills

Customer service skills

Teamwork and coordination

Problem-solving ability

Professional behavior

Benefits

Attractive salary package

Incentives and overtime pay

Airport allowances

Career growth opportunities

Training provided by company

Interview Process

HR Interview

Basic communication round

Document verification
  • Experience

    0 - 6 Years

  • No. of Openings

    125

  • Education

    12th Pass

  • Role

    Airport Supervisor

  • Industry Type

    Aviation / Airline / Aerospace

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Bhartiya Airways

In 2019, Bhartiya Airways began its journey. Since then, we have become a leading platform for travel and flight bookings, with a commitment to making travel affordable for everyone, including the lower middle class. We offer dream destinations at affordable prices, with many discounts and offers that ensure our customers get the best deals. Our holiday packages cover every corner of India, from Leh to Kanyakumari, and even internationally. We have a team of expert travel guides in every major destination, ensuring that our customers have a comfortable and hassle-free travel experience. Our user-centric approach means that we leave no room for complaint in the minds of our dear customers, who often choose us for their future travel plans. But we're not stopping there. Our future goal is to launch our airlines by 2025, a dream that every member of the Bhartiya Airways family is working tirelessly to achieve. We believe that with our dedication to affordability, customer satisfaction, and high standards of service, we can revolutionize the airline industry and become a leading player in the years to come. So stay tuned on the journey of Bhartiya Airways as we continue to innovate and grow, always striving to exceed the expectations of our customers and deliver unforgettable travel experiences.
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