Job Title: Airport Ground Staff / Customer Service Executive
Location: Netaji Subhas Chandra Bose International Airport
Job Type: Full Time
Salary: 38,000 70,000 per month + incentives and allowances
Job Summary
We are hiring energetic and customer-focused candidates for the position of Airport Ground Staff at Kolkata Airport. The role includes assisting passengers, handling check-in operations, coordinating boarding procedures, and ensuring smooth airport services.
Key Responsibilities
Assist passengers during check-in, boarding, and arrival procedures.
Verify passenger documents such as tickets, ID cards, passports, and visas.
Issue boarding passes and baggage tags.
Provide flight information regarding schedules, delays, and gate changes.
Handle passenger queries and resolve complaints professionally.
Coordinate with airline staff, security teams, and airport authorities.
Assist elderly passengers, children, and passengers requiring wheelchair services.
Manage baggage handling and assist in lost or delayed baggage cases.
Follow airport safety and security regulations.
Eligibility Criteria
Minimum qualification: 12th Pass or Graduation in any field
Good communication skills in English and Hindi
Basic computer knowledge
Good personality and customer service attitude
Ability to work in rotational shifts
Age Limit
18 30 years
Skills Required
Communication skills
Customer service skills
Teamwork and coordination
Problem-solving ability
Professional behavior
Benefits
Attractive salary package
Incentives and overtime pay
Airport allowances
Career growth opportunities
Training provided by the company
Interview Process
HR Interview
Communication Round
Document Verification