- Assist passengers with check-in process: The airport staff member will help passengers with the check-in process, ensuring they have all necessary documentation and assisting with baggage drop-off.
- Manage boarding process: Responsible for managing the boarding process, including announcing boarding calls, checking boarding passes, and ensuring a smooth and efficient boarding experience for passengers.
- Provide customer service: Offer excellent customer service to passengers by addressing their queries, providing assistance, and ensuring a pleasant experience throughout their time at the airport.
- Ensure safety and security: Maintain awareness of safety and security protocols at the airport, including conducting security checks and reporting any suspicious activities to the appropriate authorities.
- Handle baggage: Assist with the handling of passenger baggage, including loading and unloading luggage onto conveyor belts and ensuring proper handling to prevent damage.
- Maintain cleanliness: Keep the airport terminal clean and organized by regularly monitoring and tidying up the waiting areas, restrooms, and boarding gates.
Required Skills and Expectations:
- Strong communication skills to interact effectively with passengers and colleagues.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Attention to detail to ensure accuracy in checking documentation and baggage.
- Ability to work as part of a team and collaborate with colleagues to ensure efficient operations.
- Flexibility to work varying shifts, including nights, weekends, and holidays as needed.