Hiring Freshers || Airport Operations Executive

Job Title: Airport Ground Staff (All India Major Airports)

Location

Major Airports across India (Delhi, Mumbai, Bengaluru, kullu, Jammu, Hyderabad, Chennai, Kolkata, Ahmedabad, Pune, etc.)

Job Summary

Airport Ground Staff are responsible for ensuring smooth airport operations by handling passenger services, baggage management, ramp services, customer support, and ensuring safety and compliance with airport regulations. They are often the first and last point of contact for passengers during air travel.

Key Responsibilities

1. Passenger Handling & Customer Service

Greet, assist and check-in passengers at the counter.

Verify travel documents and issue boarding passes & bag tags.

Provide information on flight status, delays, gates, lounges, etc.

Assist passengers with special needs (elderly, disabled, PRM).

Handle passenger queries, complaints, rebooking and coordination with airline staff.

2. Baggage & Ramp Handling

Tag, load, unload, and track passenger baggage.

Ensure safe and prompt handling of cargo and mail.

Coordinate with ramp agents for aircraft turnaround.

3. Gate & Boarding Operations

Manage boarding & deplaning procedures.

Finalize boarding counts and assist crew before departure.

4. Safety & Compliance

Follow all DGCA and airport safety protocols.

Conduct inspections & report irregularities.

5. Terminal Support

Manage terminal operations such as signage, announcements, and cleanliness promotions.

Liaise with security, customs, and other airport agencies.

6. Reporting & Communication

Submit daily reports to supervisors/airport authority.

Communicate updates to passengers & airline teams.

Qualifications & Criteria

Educational

Minimum 10+2 (High School pass) from a recognized board.

Diploma or degree in Aviation/Travel/Hospitality preferred.

Skills & Abilities

Excellent communication (English + local language)

Customer service mindset

Basic IT/computer skills (check-in systems, MS Office)

Physical fitness & stamina for long shifts

Ability to work under pressure & multitask

Work Conditions

Rotational shifts including night, weekends & holidays.

Must be courteous, well-groomed, and professional.

Experience

Fresher ground staff roles typically accept 02 years.

Experience in customer service or aviation/tourism is a plus.

Key Competencies

Competency Examples

Customer Service Assist passengers kindly and effectively

Communication Clear, polite verbal and written communication

Teamwork Coordinate with airport, airline & security teams

Problem-Solving Address disruptions such as delays or lost baggage

Safety Awareness Always adhere to safety & regulatory standards

Career Progression

Entry Level Senior Ground Staff Supervisor Duty Officer Operations Manager.

Typical Job Titles Under This Role

Passenger Service Agent

Check-in Agent

Baggage Handler

Gate Executive

Ramp Agent

Load & Trim Officer

Special Assistance Executive (PRM/VIP)

• Experience

  0 - 6 Years

• No. of Openings

  550

• Education

  12th Pass

• Role

  Airport Operations Executive

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office