- Responsibilities:
1. Assist passengers during check-in and boarding process: Help passengers with the check-in process, assist with luggage and boarding, and ensure a smooth transition from the airport terminal to the aircraft.
2. Handle customer inquiries and provide necessary information: Respond to passenger queries, provide information about flight schedules, delays, and other general airport-related information.
3. Ensure safety and security procedures are followed: Monitor and enforce safety regulations, conduct security checks, and assist in emergency situations.
4. Coordinate with other ground staff for efficient operations: Collaborate with team members to ensure seamless operations, coordinate with baggage handlers, maintenance crews, and other airport personnel.
5. Maintain cleanliness and orderliness in the airport premises: Keep the airport terminal areas clean, organize seating areas, and assist in maintaining a pleasant environment for passengers.
- Required skills and expectations:
1. Excellent communication and customer service skills: Ability to interact with passengers in a professional and courteous manner.
2. Strong attention to detail: Ability to follow safety procedures accurately and ensure compliance with airport regulations.
3. Team player: Willingness to collaborate with colleagues and work towards common goals.
4. Physical fitness: Ability to lift and maneuver luggage, stand for long periods, and handle physically demanding tasks.
5. Adaptability: Ready to work in a fast-paced environment with changing priorities and schedules.