We are looking for dedicated Airport Ground Staff to ensure the smooth and safe operation of our airport services in Gaya, India. Ideal candidates will be enthusiastic team players who enjoy working in a fast-paced environment.
Key Responsibilities:
1. **Passenger Assistance**: Help passengers with check-in, boarding, and luggage handling. Provide information on flights and airport services to ensure a pleasant travel experience.
2. **Safety Protocols**: Follow all safety and security procedures to ensure the well-being of passengers, staff, and aircraft. This includes conducting safety checks and monitoring the airport premises.
3. **Coordinate with Teams**: Work with ground staff and airline representatives to manage tasks like baggage loading and unloading, ensuring timely flight departures.
4. **Customer Service**: Address passenger queries and issues promptly and professionally. Maintain a positive attitude and provide support during any travel disruptions.
5. **Administrative Tasks**: Perform clerical duties such as maintaining records of flights, preparing reports, and updating systems as required by the management.
Required Skills and Expectations:
Candidates should possess strong communication skills and a friendly demeanor to interact effectively with passengers and team members. Attention to detail is crucial to complete tasks accurately. Since the role involved public interaction and safety responsibilities, a calm and collected attitude under pressure is important. A minimum education of 12th grade is required, with prior experience in customer service or aviation being an advantage. Candidates should be punctual, reliable, and willing to work shifts, including weekends and holidays.