- cargo handling: responsible for overseeing the loading and unloading of cargo onto aircraft, ensuring proper handling and secure transport.
- customer service: interact with passengers, assist with inquiries, provide information, and resolve any issues to ensure a positive experience.
- ground staff activities: assist in various ground operations such as check-in, boarding, baggage handling, and coordinating the arrival and departure of flights.
- direct sales: promote and sell airline tickets, packages, and services directly to customers, meeting sales targets and providing excellent service.
- personality development: continuously work on improving personal skills, communication, and behavior to represent the airline in a professional manner.
- airport ticketing: perform ticketing duties including issuing tickets, boarding passes, and handling reservations at the airport counter.
- airline operations: support the smooth functioning of airline operations, ensuring compliance with safety regulations and efficient service delivery.
- aviation security: follow security protocols and regulations to maintain a safe and secure environment within the airport premises.
skills and expectations:
- strong communication skills to interact effectively with passengers and colleagues.
- basic computer skills for ticketing, reservations, and handling customer queries.
- ability to work in a fast-paced and dynamic environment, adapting to changing situations.
- team player with a focus on collaboration and excellent customer service.
- willingness to learn and adapt to new tasks and responsibilities within the aviation industry.