- Cargo Handling: Responsible for overseeing the loading and unloading of cargo onto aircraft, ensuring proper handling and secure transport.
- Customer Service: Interact with passengers, assist with inquiries, provide information, and resolve any issues to ensure a positive experience.
- Ground Staff Activities: Assist in various ground operations such as check-in, boarding, baggage handling, and coordinating the arrival and departure of flights.
- Direct Sales: Promote and sell airline tickets, packages, and services directly to customers, meeting sales targets and providing excellent service.
- Personality Development: Continuously work on improving personal skills, communication, and behavior to represent the airline in a professional manner.
- Airport Ticketing: Perform ticketing duties including issuing tickets, boarding passes, and handling reservations at the airport counter.
- Airline Operations: Support the smooth functioning of airline operations, ensuring compliance with safety regulations and efficient service delivery.
- Aviation Security: Follow security protocols and regulations to maintain a safe and secure environment within the airport premises.
Skills and Expectations:
- Strong communication skills to interact effectively with passengers and colleagues.
- Basic computer skills for ticketing, reservations, and handling customer queries.
- Ability to work in a fast-paced and dynamic environment, adapting to changing situations.
- Team player with a focus on collaboration and excellent customer service.
- Willingness to learn and adapt to new tasks and responsibilities within the aviation industry.