As an Airline Ground Staff member, you will play a key role in ensuring smooth airport operations and providing excellent customer service. Your responsibilities will include:
- **Passenger Check-In**: Assist passengers with check-in procedures, ensuring they receive their boarding passes and check their luggage correctly.
- **Baggage Handling**: Manage and supervise the loading and unloading of baggage, ensuring that all luggage is handled safely and efficiently.
- **Customer Service**: Address passenger queries and provide information about flight schedules, boarding gates, and other travel-related inquiries to ensure a positive experience.
- **Flight Coordination**: Work closely with flight crews and other airport staff to communicate updates and coordinate on-time departures and arrivals.
- **Security Checks**: Ensure that all necessary security protocols are followed for passengers and their baggage prior to boarding.
- **Problem Resolution**: Handle passenger complaints and issues with empathy and efficiency, offering solutions to any challenges that arise during travel.
To be successful in this role, you should have strong communication skills to interact with passengers and colleagues effectively. Good organizational skills will help you manage multiple tasks simultaneously. A friendly and approachable demeanor is important for providing excellent customer service. Additionally, being a team player and adaptable to various situations will help you thrive in the dynamic airport environment. Basic computer skills are also required for check-in systems and other operational tasks.
Experience
0 - 1 Years
No. of Openings
74
Education
10th Pass
Role
Airline Ground Staff
Industry Type
Hotel / Travel / Airline / Hospitality
Gender
[ Male / Female ]
Age Limit
18 - 38 Yrs.
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Benefits include
Flexible Working Hours, Weekly Payout, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Mobile Allowance, Internet Allowance, Health Insurance, ESI, Food/Meals, Accommodation, Two-way Cab
Face Interview Location
KOLKATA DUM DUM