Job Description

As an Airline Ground Staff member, you will play a key role in ensuring smooth airport operations and providing excellent customer service. Your responsibilities will include:

- **Passenger Check-In**: Assist passengers with check-in procedures, ensuring they receive their boarding passes and check their luggage correctly.

- **Baggage Handling**: Manage and supervise the loading and unloading of baggage, ensuring that all luggage is handled safely and efficiently.

- **Customer Service**: Address passenger queries and provide information about flight schedules, boarding gates, and other travel-related inquiries to ensure a positive experience.

- **Flight Coordination**: Work closely with flight crews and other airport staff to communicate updates and coordinate on-time departures and arrivals.

- **Security Checks**: Ensure that all necessary security protocols are followed for passengers and their baggage prior to boarding.

- **Problem Resolution**: Handle passenger complaints and issues with empathy and efficiency, offering solutions to any challenges that arise during travel.

To be successful in this role, you should have strong communication skills to interact with passengers and colleagues effectively. Good organizational skills will help you manage multiple tasks simultaneously. A friendly and approachable demeanor is important for providing excellent customer service. Additionally, being a team player and adaptable to various situations will help you thrive in the dynamic airport environment. Basic computer skills are also required for check-in systems and other operational tasks.
  • Experience

    0 - 1 Years

  • No. of Openings

    74

  • Education

    10th Pass

  • Role

    Airline Ground Staff

  • Industry Type

    Hotel / Travel / Airline / Hospitality

  • Gender

    [ Male / Female ]

  • Age Limit

    18 - 38 Yrs.

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

  • Benefits include

    Flexible Working Hours, Weekly Payout, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Mobile Allowance, Internet Allowance, Health Insurance, ESI, Food/Meals, Accommodation, Two-way Cab

  • Face Interview Location

    KOLKATA DUM DUM

About Go Star Aviation

Go Star Aviation trains aspiring professionals for Air Hostess, Cabin Crew, and Ground Staff careers with industry-focused training and placement support.
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