Airline Customer Service Representative - Full Time - Freshers

As an Airline Customer Service Representative in Kanpur, you will assist passengers with their travel needs, ensuring a smooth and enjoyable experience. This position is ideal for those with up to two years of experience and a completed 12th-grade education.

Key Responsibilities:

- **Passenger Assistance**: Help travelers with inquiries regarding flights, bookings, and travel policies, offering clear and accurate information.

- **Booking Management**: Process flight bookings, changes, and cancellations using airline systems efficiently and accurately.

- **Conflict Resolution**: Handle customer complaints and issues professionally, striving to resolve problems while maintaining customer satisfaction.

- **Check-in Support**: Assist passengers during the check-in process, ensuring all necessary documentation is ready and guiding them to their gates.

- **Customer Engagement**: Build positive relationships with customers by providing friendly and personalized service throughout their travel journey.

Required Skills and Expectations:

Candidates should have strong communication skills in English, both spoken and written, to effectively interact with passengers. Basic computer proficiency is essential for using airline booking systems. A friendly demeanor and patience are crucial for dealing with various customer needs. Additionally, a detail-oriented approach is important for managing bookings and ensuring a high level of service. Candidates are expected to work full-time from the office and may work in shifts, including weekends and holidays, to support flight operations.

• Experience

  0 - 2 Years

• No. of Openings

  830

• Education

  12th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, Two-way Cab