Airline Customer Service Representative Jobs For Freshers - Dehradun

We are looking for an Airline Customer Service Representative to join our team in Dehradun, India. This role is ideal for individuals with a passion for helping others and an interest in the airline industry.

Key Responsibilities:

1. **Assist Customers**: Greet and assist passengers with check-in processes, flight information, and boarding procedures, ensuring a smooth travel experience.

2. **Handle Inquiries**: Respond to customer queries via phone, email, and in-person, providing accurate information regarding flights, baggage policies, and other services.

3. **Resolve Issues**: Address and resolve customer complaints or concerns diplomatically and effectively, ensuring customer satisfaction and maintaining a positive company image.

4. **Manage Bookings**: Assist customers in making flight reservations, changes, and cancellations, ensuring all transactions are accurately processed and confirmed.

Required Skills and Expectations:

Candidates should possess strong communication skills, both verbal and written, to interact effectively with customers and colleagues. A customer-focused attitude is essential, as is the ability to remain calm under pressure. Being detail-oriented and organized will help manage bookings and inquiries efficiently. Basic computer skills are necessary to navigate airline systems and perform administrative tasks. A 12th-grade education is required, and while previous experience is a plus, it is not mandatory for applicants with a commitment to learning and serving customers.

• Experience

  0 - 2 Years

• No. of Openings

  830

• Education

  12th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, Two-way Cab