Freshers For Airline Customer Service Representative - Kolkata

We are looking for a motivated Airline Customer Service Representative to join our team in Kolkata. This full-time position is ideal for individuals who are passionate about helping customers and can work in an office environment.

**Key Responsibilities:**

- **Assist Customers:** Greet and assist passengers with their inquiries, providing information about flights, booking procedures, and airport services.

- **Handle Reservations:** Support customers in making, changing, or canceling flight reservations and ensure all information is accurately entered into the system.

- **Address Complaints:** Listen to customer concerns and resolve issues effectively, ensuring a positive experience for every passenger.

- **Guide Check-in Process:** Help passengers through the check-in process, instructing them on baggage policies and flight information.

- **Coordinate with Staff:** Work closely with other airline staff and departments to ensure smooth operations and customer satisfaction.

**Required Skills and Expectations:**

Candidates should possess excellent communication skills in both English and Bengali, enabling them to assist a diverse customer base. A friendly and positive attitude is crucial, as well as strong problem-solving abilities to handle customer complaints effectively. Basic computer skills are required for managing booking systems, and attention to detail is essential to ensure accurate information is provided to passengers. Candidates must be adaptable, ready to handle various situations in a fast-paced environment. A high school diploma is required, and prior experience in customer service is a plus, though not mandatory.

• Experience

  0 - 1 Years

• No. of Openings

  66

• Education

  12th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Age Limit

  18 - 38 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  PF, Travel Allowance (TA), Health Insurance, ESI, Food/Meals, Accommodation, Two-way Cab