Hiring Fresher - Air Ticketing Executive - Goa

Job Summary:

An Air Ticketing Executive is responsible for handling flight ticket bookings, cancellations, reissuance, and customer queries at the airport ticketing counter. The role involves providing accurate fare information, assisting passengers with reservations, and ensuring smooth ticketing operations while delivering excellent customer service.

Key Responsibilities:

Issue, reissue, and cancel domestic and international flight tickets

Handle reservations using airline reservation systems (GDS such as Amadeus, Galileo, Sabre)

Provide fare quotations and explain fare rules, baggage policies, and travel guidelines

Assist passengers with seat selection and special service requests

Process refunds and manage ticket modifications

Coordinate with airline staff and ground operations team

Verify passenger details and travel documents

Handle last-minute bookings and airport ticketing requests

Maintain daily sales reports and transaction records

Resolve customer complaints in a professional manner

Required Skills:

Strong knowledge of airline ticketing procedures

Familiarity with Global Distribution Systems (GDS)

Excellent communication and customer service skills

Basic computer proficiency

Ability to handle cash and digital payments

Problem-solving and multitasking ability

Attention to detail and accuracy

Ability to work in rotational shifts

Eligibility Criteria:

Minimum qualification: 10+2 / Graduation preferred

Certification in Aviation / Travel & Tourism is an advantage

Freshers can apply (training provided)

Prior experience in airline ticketing or travel agency preferred

Work Environment:

Airport ticketing counters

Rotational shifts including weekends and holidays

Fast-paced customer service environment

• Experience

  0 - 6 Years

• No. of Openings

  67

• Education

  12th Pass

• Role

  Air Ticketing Executive

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Mumbai