o Strong knowledge of industry best practices in IT around Change, Problem, and Incident Management.o Customer service and liaison skills between Command and Control operations and multiple technical / business support areas and customers.o Strong interpersonal skills.o Ability to coordinate incident resolution when dealing with multiple support areas and/or suppliers.o Technical SME in the Network area with IP routing and switching, firewalls, wireless.o Excellent written and oral communication skills.o Maintain network inventory, contracts, track changeso Create monthly reports, highlight areas of concern, suggest, resolve, and closeTechnical Competency: Mandatory:-Routing, Switching, Firewall, Wireless DC Experience Firewall - Cisco ASA, Palo Alto, Sonic WALL VPN (IPSEC/SSL) Experience in routing and switching Routing Protocol: OSPF/BGP/MPLS Certifications: CCNA, CCNP