Help Desk Coordinator Jobs in India

A Help Desk Technician provides technical support and assistance to users, resolving hardware, software, and network issues while ensuring a positive user experience.OverviewA Help Desk Technician, also known as a Helpdesk or IT Support Technician, serves as the first point of contact for users experiencing technical problems. They assist employees or customers with computer systems, software, hardware, and network issues, providing support in person, over the phone, or remotely. Their role combines technical troubleshooting with customer service to maintain smooth operations and user satisfaction.

We are looking for a dedicated Help Desk Coordinator to join our team in Chandigarh Road. The ideal candidate will play a key role in ensuring smooth communication and support between our technical team and users.**Key Responsibilities:**- **Manage Help Desk Operations:** You will oversee daily help desk tasks, ensuring that all user inquiries and issues are recorded and addressed promptly.- **Provide Technical Support:** Assist users with troubleshooting basic technical problems, helping them resolve issues efficiently and effectively.- **Coordinate User Requests:** You will be responsible for prioritizing and coordinating user requests, ensuring that urgent issues are addressed in a timely manner.- **Maintain Documentation:** Keep accurate records of user interactions, problems, and solutions to improve future support processes.- **Collaborate with Team Members:** Work closely with IT staff and other departments to escalate issues that require advanced technical expertise.**Required Skills and Expectations:**Candidates should have 1 to 3 years of experience in a help desk or customer support role. A completed 12th-grade education is essential. You should possess strong communication skills, both verbal and written, to assist users effectively. Attention to detail is crucial, as is the ability to manage multiple tasks at once. Problem-solving skills and a positive attitude toward assisting others are vital. We seek a female candidate who is ready to work from our office and contribute to a collaborative environment.

Job DescriptionThe ideal candidate will be a seasoned software engineer who is efficient, accurate and has afriendly approach to deliver support services to our Software clients. Salary Salary should not be a constrain for a good resourceIndustry - Office Equipment / Automation / IT Software & Software Services / Electronic / Securityand SurveillanceFunctional Area Customer SuccessRole Executive Software SupportEmployment Type - Permanent Job, Full TimeWork location Ahmedabad [Prahaladnagar]Client Visit OccasionallyShift Regular Day ShiftJob Role Role would require day in day out client interactions over telephonic calls and remotesession over any desk or any other remote tool. End to End software implementation: installation, configuration, integration, definingvarious policies as per the client requirements etc, and get the certification of completionfrom the client. Train the users functionally and technically on our various softwares aspects. Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoctraining to customers who use the companys product, replying to inbound queries. Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server. Ensure customers remain satisfied with the product by educating them about functionalcapabilities and possible upgrades. Aid with the development and improvement of the product by gathering feedback toidentify recurring issues and addressing these with the product manager. Maintain excellent service standards, going above and beyond to ensure customersatisfaction and retention. Escalate unresolved queries to respective departments for accurate redressal. Knowledge on ticket management system. Required Skills Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc(Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA. 0 to 2 Years experience in Software - Customer Success / Support Domain. Experience of working with various databases like SQL, Oracle & MS Access or withsoftware implementation & ticketing tool will be an added advantage. Good understanding of computer, internet and IT literacy with the ability to learn newtechnology quickly. Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors Basic knowledge on networking, windows desktop/servers, IIS and troubleshooting tools Good listening and problem-solving skills Customer service and a customer centric attitudeDesired Personality traits Soft spoken & pleasing, professional, presentable at the same time sharp to handle smalland large clients Technically &Logically Strong Strong analytic, problem solving & Interpersonal Skills Strong work ethics and sense of commitment Ability to balance multiple prioritiesKey Result Areas Customer Satisfaction of assigned clients Problem & query analysis, understanding & SolvingKey Performance Indicators Prompt, responsive, responsible, and friendly approach to client situations Zero customer complaints Client Feedback

IT job

Hiring for 1 IT Help Desk Coordinator Job in Ramapuram, Chennai, with minimum 1 Year Experience, Required Educational Qualification is : Higher Secondary with Good knowledge in Networking, Helpdesk etc.

Job descriptionRoles and Responsibilities: Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Update our internal databases with information about technical issues and useful discussions with customers. Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members. Inform customers about new features and functionalities Candidate should possess excellent oral and written communication skills Candidate with good customer service skills would be preferred Candidate should have 0-1 year of experience in Customer Support Voice Process. Prior experience in Customer Service industry will be an added advantage. Should be open to work in Night shifts / Rotational Shifts. Responsible for dealing with International Clients Responsible for dealing with Clients Queries. Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough casesRole: Customer Retention - Voice / BlendedIndustry Type: IT CompanyDepartment: Customer Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Any GraduateLocation: NoidaExperience: 1-2 years Salary: upto 4,50,000 per annum

Proficiency in Hindi and English Computer Typing Outstanding follow ups on customer complaints Handle Customer support calls & emails Handle Day to Day Task Drive daily monitoring adherence to SOP (Standard Operating Procedure) Analyzing the issues and providing the resolution to customers. Coordinating with customer and developer if any technical issues

Our company is searching for a professional office clerk to oversee all administrative and clerical duties. If you are a detail-oriented professional with proven clerical experience, we want you. In this position, you will play an important part in assuring our companys daily office operations run smoothly.Your duties will include answering telephones, distributing mail, recording minutes, and maintaining company files. To succeed in this role, you must be a reliable and self-motivated professional with excellent organizational skills. Our ideal candidate will also be familiar with basic bookkeeping and office administration processes.Responsibilities:Record minutes of meetings and transcripts.Answer the telephone, distribute messages, and redirect calls to the appropriate department.Maintain company files and records to ensure they remain updated.Manage basic bookkeeping duties.Prepare and mail bills, contracts, and invoices.Help with office management and organization processes.Track inventory of office supplies and inform the management about any shortages.Plan and book travel arrangements and venues for company events.Schedule meetings and plan various department activities and calendars.Requirements:High school diploma or equivalent qualification.A minimum of 1-year experience in a clerical position.Strong knowledge of office procedures and basic accounting processes.Proficiency with MS Office.Outstanding communication and organizational skills.Must be a fast typist with excellent multi-tasking abilities.

Should have very good communication and presentation skills Should know Kannada language (Read/Speak) Ability to work with a team and stakeholders at various levels of hierarchy Self-driven with the ability to work without constant Should be flexible to work

Job Description:To gather information from all departmentsPrepare MIS on daily /weekly /monthly basis.To be able to carry out task as instructed by management.Freshers are welcome.Interested candidates can share their resumes and below contact details :

Excel/Word/Power PointLogical mind-set with ability to understand complex requirementsVery good communication in English verbal and writtenAbility to learn new software tools and tasksRequired Candidate profileExperience in basic programmingHands-on experience with IT/Engineering projectsEducation: BE or BSc. In ITContact Person Shravya / Nandesh

Post - Service Desk Engineer/ DC OPSQualification :-B.Tech CS, IT, MCA / BCASalary - 17000/- to 19000/- Per MonthLocation - Noida, Bangalore, ChennaiGender - Male & Female Can Both ApplyDuties & Responsibilities -----To give back to the society what we received from it has been the constant endeavor at HCL Technologies. We take pride in being a company with a strong social conscience, And this ideology stems out of the fact that we are closely linked to the communities we operate in.Note - Normal Charges ApplyMiss Radhika

Diagnose and troubleshoot server-level issues efficiently and effectivelyPerform performance tuning, capacity planning, incident response, and monitoring systems to proactively identify potential issuesDeploy, Automate, Support, and Troubleshoot servicesSimplify, optimize and automate CI/CD processes to further our goal of rapidly improving developer productivity and confidence.Build, operate and support AWS Cloud environmentsWrite, update and enhance technical documentationsProvide periodic reports regarding maintenance and upgrade activities to our clients.Implement and improve monitoring and alerting.Keep up to date on modern technologies and trends and advocate for their inclusion within products when it makes sense

Patient calling assistance120-150 calls per dayGraduation mandatoryEnglish Communication mandatoryDesktop/ Laptop with internet connection is mandatoryShift (any one - Will be decided by Techizer)07:00am or 3:00pm or 12:00am (9 hours)Rs. 600/- per day (Payment would be on monthly basis depending on the days worked and calls attempted)