Interview For Technical Associate || B.A - Freshers

Spectra Technovision

job description

the ideal candidate will be a seasoned software engineer who is efficient, accurate and has a

friendly approach to deliver support services to our software clients. salary ��salary should not be a constrain for a good resource

industry - office equipment / automation / it software & software services / electronic / security

and surveillance

functional area �� customer success

role �� executive �� software support

employment type - permanent job, full time

work location �� ahmedabad [prahaladnagar]

client visit �� occasionally

shift �� regular day shift

job role

 role would require day in �� day out client interactions over telephonic calls and remote

session over any desk or any other remote tool.

 end to end software implementation: installation, configuration, integration, defining

various policies as per the client requirements etc, and get the certification of completion

from the client.  train the users functionally and technically on our various software��s aspects.  provide technical support along with basic trouble shooting on l1 level and provide ad-hoc

training to customers who use the company��s product, replying to inbound queries.  responsible for database support, troubleshooting the problems by writing sql queries, deploy new patches on uat and production server at iis server.  ensure customers remain satisfied with the product by educating them about functional

capabilities and possible upgrades.  aid with the development and improvement of the product by gathering feedback to

identify recurring issues and addressing these with the product manager.  maintain excellent service standards, going above and beyond to ensure customer

satisfaction and retention.  escalate unresolved queries to respective departments for accurate redressal.  knowledge on ticket management system. required skills

 education qualification: any computers degree: bca / bsc (information technology) / bsc

(computer science) / be or btech computer science / be or btech it etc / mca.  0 to 2 years experience in software - customer success / support domain.  experience of working with various databases like sql, oracle & ms access or with

software implementation & ticketing tool will be an added advantage.  good understanding of computer, internet and it literacy with the ability to learn new

technology quickly.  basic knowledge on sql / oracle database - writing sql query to troubleshoot errors

 basic knowledge on networking, windows desktop/servers, iis and troubleshooting tools

 good listening and problem-solving skills

 customer service and a customer centric attitude

desired personality traits

 soft spoken & pleasing, professional, presentable at the same time sharp to handle small

and large clients

 technically &logically strong

 strong analytic, problem solving & interpersonal skills

 strong work ethics and sense of commitment

 ability to balance multiple priorities

key result areas

 customer satisfaction of assigned clients

 problem & query analysis, understanding & solving

key performance indicators

 prompt, responsive, responsible, and friendly approach to client situations

 zero customer complaints

 client feedback

• Experience

  0 - 1 Years

• No. of Openings

  5

• Education

  B.A, B.B.A, B.Com, M.A, M.Com

• Role

  Technical Associate

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  707-708, spectra technovision india pvt ltd, venus atlantis corporate park, nr. Shell petrol pump, p