Interview For Technical Associate || B.A - Freshers

Job Description

The ideal candidate will be a seasoned software engineer who is efficient, accurate and has a

friendly approach to deliver support services to our Software clients. Salary ��Salary should not be a constrain for a good resource

Industry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security

and Surveillance

Functional Area �� Customer Success

Role �� Executive �� Software Support

Employment Type - Permanent Job, Full Time

Work location �� Ahmedabad [Prahaladnagar]

Client Visit �� Occasionally

Shift �� Regular Day Shift

Job Role

 Role would require day in �� day out client interactions over telephonic calls and remote

session over any desk or any other remote tool.

 End to End software implementation: installation, configuration, integration, defining

various policies as per the client requirements etc, and get the certification of completion

from the client.  Train the users functionally and technically on our various software��s aspects.  Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoc

training to customers who use the company��s product, replying to inbound queries.  Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server.  Ensure customers remain satisfied with the product by educating them about functional

capabilities and possible upgrades.  Aid with the development and improvement of the product by gathering feedback to

identify recurring issues and addressing these with the product manager.  Maintain excellent service standards, going above and beyond to ensure customer

satisfaction and retention.  Escalate unresolved queries to respective departments for accurate redressal.  Knowledge on ticket management system. Required Skills

 Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc

(Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA.  0 to 2 Years experience in Software - Customer Success / Support Domain.  Experience of working with various databases like SQL, Oracle & MS Access or with

software implementation & ticketing tool will be an added advantage.  Good understanding of computer, internet and IT literacy with the ability to learn new

technology quickly.  Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors

 Basic knowledge on networking, windows desktop/servers, IIS and troubleshooting tools

 Good listening and problem-solving skills

 Customer service and a customer centric attitude

Desired Personality traits

 Soft spoken & pleasing, professional, presentable at the same time sharp to handle small

and large clients

 Technically &Logically Strong

 Strong analytic, problem solving & Interpersonal Skills

 Strong work ethics and sense of commitment

 Ability to balance multiple priorities

Key Result Areas

 Customer Satisfaction of assigned clients

 Problem & query analysis, understanding & Solving

Key Performance Indicators

 Prompt, responsive, responsible, and friendly approach to client situations

 Zero customer complaints

 Client Feedback

• Experience

  0 - 1 Years

• No. of Openings

  5

• Education

  Graduate (B.A, B.B.A, B.Com)

• Role

  Technical Associate

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  707-708, spectra technovision india pvt ltd, venus atlantis corporate park, nr. Shell petrol pump, p