Help Desk Executive (Male)

Job Description: -

€¢ Conduct routine inspections and maintenance on ATM machines to ensure functionality and prevent downtime via CRM portal.

€¢ Coordinate with engineer to troubleshoot and resolve technical issues related to ATM machines, including hardware and software problems.

€¢ Coordinate with vendors and technicians for repairs and upgrades as needed.

€¢ Signing into a call queue to receive calls from internal colleagues and vendors.

€¢ Monitoring the ATM Help Desk email queue for ATM incidents and respond accordingly.

€¢ Distribution of various reports.

€¢ Dispatching service vendors as needed to ensure fleet availability.

€¢ Documentation of all actions and escalations within the monitoring application.

€¢ Strict adherence to policies and procedures.

Required Qualifications: -

€¢ Diploma, Graduate or equivalent is required.

€¢ Previous experience in a customer service role, preferably in the banking industry or ATM maintenance field is preferred.

€¢ Basic computer skills, including proficiency in Microsoft Office Suite.

€¢ Knowledge of banking and ATM services is a plus.

€¢ Ability to work flexible hours, including evenings.

Location: Pallavaram, Chennai.

Preferred Candidate: Male and Hindi language is must.

• Experience

  1 - 3 Years

• No. of Openings

  3

• Education

  Diploma

• Role

  Helpdesk Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  11, 4, Platinum Tower, Old Trunk Road, Pallavarum, Kanchipuram, Tamil Nadu 600043