After Sales Service Jobs in India

This is a modern, execution-heavy role. You will run field operations through our company app/CRM, ensuring technician attendance, site visits, service reports, and closures are captured in real time. The goal is simple: no complaint should remain unattended or poorly documented, and no deductions should happen due to missed timelines, missing attendance, or incomplete portal compliance.Key Responsibilities Lead Pan-India Field Team (20+): Plan deployment, productivity, discipline, and performance across zones; manage travel, tools, and site readiness. App-Based Monitoring & Work Control: Use the company app to track technician location, attendance, job status, visit evidence, and daily outputs; ensure teams follow the workflow inside the app (not WhatsApp-only operations). Complaint-to-Closure Ownership: Drive end-to-end resolution of complaints, failures, rejections, and performance issues with clear timelines and escalation. Zero-Leakage on Portal Compliance: Ensure every complaint is acknowledged, attended, and closed with proper documentation so there are no payment deductions/penalties due to delayed attendance, missing visit proof, or incomplete reports. Men + Material Coordination: Coordinate spares/material movement, urgent dispatches, and manpower allocation so technicians reach site with the right parts and support. RCA & CAPA Execution: Coordinate technical investigations with QA/QC and Production; run structured RCA (5-Why/8D), ensure CAPA implementation, and prevent repeat issues. Service Documentation Discipline: Ensure complete service visit reports, commissioning/installation records, customer sign-offs, photos/evidence, and closure notes as per railway expectations. Dashboards & SLA Management: Maintain trackers/dashboards for open complaints, aging, repeat issues, response times, and closure quality; run daily/weekly reviews with field teams. Training & Field Readiness: Train technicians on installation standards, safety, professional site conduct, and documentation requirements inside the app. Customer Communication: Coordinate with railway officials/workshop teams to secure access, approvals, and closure acknowledgments smoothly and professionally.Required Skills & Competencies Serving in the railways as a After sales manager for complaint monitoring is MANDATORY to apply for this role. Proven experience managing distributed field service teams in railways/automotive/industrial equipment/safety-critical manufacturing. Strong execution discipline: you can run SLA-based closures and stop issues from aging. Comfort with tech-enabled operations: app-based attendance, job tracking, CRM workflows, dashboard reporting. Strong coordination skills across QA/Production/Stores/Dispatch and external stakeholders. Strong documentation rigor and ability to defend closures with evidence. Good Excel/MIS capability for reporting and analysis.Qualifications B.E./B.Tech/Diploma (Mechanical/Electrical/Production preferred). 4-10 years relevant experience; railways exposure is a strong advantage. Administration job and there is no travel expected. Travel heavy role also available.

K9HR SOlUTIONS, Bansi Vanpariya (HR Manager - Mo. No. 90999 71251 Email ID : hr06@k9hr.com) is looking for Service Engineer to install, maintain, troubleshoot, and repair equipment and technical systems. The candidate will handle customer service calls, identify technical issues, perform preventive maintenance, provide on-site technical support, and ensure equipment operates efficiently. The role also involves preparing service reports, coordinating with customers and internal teams, and maintaining proper service records.

Job Title : After Sales Service ManagerQualification ; B.E./B.Tech/Diploma (Mechanical/Electrical/Production preferred).Experience : 4- 5 years relevant experience; railways exposure is a strong advantage.Salary ; 7LPA Negotiable based on experienceKey Responsibilities:1 ) Manage and monitor Pan-India service/field teams.2) Handle railway complaints, SLA, portal compliance, and timely closure.3) Coordinate manpower, spares, service activities, and customer requirements.4) Monitor service performance through app, MIS, and Excel dashboards.5) Coordinate RCA/CAPA and service documentation.6) Liaise with railway officials and workshop teams.Mandatory Requirement:Candidates must be currently working in Railways as an After-Sales Manager / Service Manager handling complaint monitoring.Skills: Team Management Complaint Management SLA RCA/CAPA MIS/Excel Railway Service OperationsAdministration job and there is no travel expected . Travel heavy role also available.

We are looking for a dedicated Service Engineer to join our team in Guwahati. The ideal candidate should have 1 to 3 years of experience and possess a B.E or an Advanced/Higher Diploma. Key Responsibilities:- Installation of Equipment: You will be responsible for the proper installation of machinery and equipment, ensuring they are set up according to specifications and industry standards.- Maintenance and Repairs: Your role includes routine maintenance and timely repairs of equipment to prevent malfunction, thereby ensuring smooth operations.- Technical Support: Providing assistance to clients and customers regarding technical issues will be essential. This includes troubleshooting and offering effective solutions to their problems.- Customer Training: You will be required to train customers on how to operate and maintain equipment properly, ensuring they get the most out of their investment.- Documentation and Reporting: Keeping accurate records of service and maintenance activities is crucial for tracking performance and ensuring compliance.Required Skills and Expectations:The ideal candidate should have strong technical knowledge of equipment and machinery. Excellent problem-solving skills and the ability to diagnose issues effectively are essential. Strong communication skills are important for interaction with clients and team members. You should be able to work independently and have a proactive approach to your responsibilities. A valid driving license may be needed for travel to client locations. This position is full-time and will require working from the office.

Installs and service/repairs Medical Imaging equipment. Consults with customer orsupervisor to plan layout of equipment during each new installation. Studies blueprints, schematics, manuals, and other specifications to determine installationprocedures. Able to interpret schematics and wiring diagrams to repair equipment. Hands-on technicalskills and using standard test instruments and hand tools. Installs or oversees installation of equipment according to manufacturer's specifications. Provide basic user training for equipment installed. Advice management regarding customer satisfaction, product performance, suggestions forproduct improvements