Hirexen Tech Pvt Ltd

Ameerpet, Hyderabad

Manage large amounts of inbound and outbound calls in a timely mannerFollow communication scripts when handling different topicsIdentify customers needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targets

Transcribe data from source documents into electronic formatVerify data integrityReview data for errorsMaintain a filing systemPerform regular backupsRespond to requests to retrieve dataPrepare and sort data for entryProvide reports and data to executives and employeesKeep sensitive information confidential