Consult Hagnos

Borivali, Mumbai

Should be capable of handling calls (inbound & outbound) for long duration, on voice orvideo Should have genuine interest in addressing customers Queries, Requests and Complaints(QRC)and ensure to provide first time resolution Should be empathetic to customers QRC and have excellent probing and problem-solving Should dedicate for continuous learning of products, processes and market Should be a team player and willing to help new and fellow CSRs to come up the curve Ability to exercise required independent judgement in dealing with situations, in adherenceand accordance with the company protocols Preferences will be given to candidates with experience in Insurance processRequirements: Should be a graduate preferably in BCOM/BMS/BMM/Graduate with Banking & Insurance orAccounting & Finance specialization Strong verbal/written communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Working knowledge of Spreadsheets/excel/google sheets and similar digital ecosystems