Urgent Opening for Customer Support Executive

Consult Hagnos

Should be capable of handling calls (inbound & outbound) for long duration, on voice or

video

Should have genuine interest in addressing customers Queries, Requests and Complaints

(QRC)and ensure to provide first time resolution

Should be empathetic to customers QRC and have excellent probing and problem-solving

Should dedicate for continuous learning of products, processes and market

Should be a team player and willing to help new and fellow CSRs to come up the curve

Ability to exercise required independent judgement in dealing with situations, in adherence

and accordance with the company protocols

Preferences will be given to candidates with experience in Insurance process

Requirements:

Should be a graduate preferably in BCOM/BMS/BMM/Graduate with Banking & Insurance or

Accounting & Finance specialization

Strong verbal/written communication skills along with active listening

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

Working knowledge of Spreadsheets/excel/google sheets and similar digital ecosystems

Experience : 0 - 1 Years

No. of Openings : 2

Education : Any Bachelor Degree, B.A, B.Arch, B.C.A, B.B.A, B.Com, BDS, B.Sc, M.Com, M.Ed

Role : Customer Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India