Opening For Customer Support Executive

 should be capable of handling calls (inbound & outbound) for long duration, on voice or

video

 should have genuine interest in addressing customers queries, requests and complaints

(qrc)and ensure to provide first time resolution

 should be empathetic to customers qrc and have excellent probing and problem-solving

 should dedicate for continuous learning of products, processes and market

 should be a team player and willing to help new and fellow csrs to come up the curve

 ability to exercise required independent judgement in dealing with situations, in adherence

and accordance with the company protocols

 preferences will be given to candidates with experience in insurance process

requirements:

 should be a graduate preferably in bcom/bms/bmm/graduate with banking & insurance or

accounting & finance specialization

 strong verbal/written communication skills along with active listening

 customer focus and adaptability to different personality types

 ability to multi-task, set priorities and manage time effectively

 working knowledge of spreadsheets/excel/google sheets and similar digital ecosystems

• Experience

  0 - 1 Years

• No. of Openings

  2

• Education

  Graduate

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office