Opening For Customer Support Executive

ï‚· Should be capable of handling calls (inbound & outbound) for long duration, on voice or

video

ï‚· Should have genuine interest in addressing customers Queries, Requests and Complaints

(QRC)and ensure to provide first time resolution

ï‚· Should be empathetic to customers QRC and have excellent probing and problem-solving

ï‚· Should dedicate for continuous learning of products, processes and market

ï‚· Should be a team player and willing to help new and fellow CSRs to come up the curve

ï‚· Ability to exercise required independent judgement in dealing with situations, in adherence

and accordance with the company protocols

ï‚· Preferences will be given to candidates with experience in Insurance process

Requirements:

ï‚· Should be a graduate preferably in BCOM/BMS/BMM/Graduate with Banking & Insurance or

Accounting & Finance specialization

ï‚· Strong verbal/written communication skills along with active listening

ï‚· Customer focus and adaptability to different personality types

ï‚· Ability to multi-task, set priorities and manage time effectively

ï‚· Working knowledge of Spreadsheets/excel/google sheets and similar digital ecosystems

• Experience

  0 - 1 Years

• No. of Openings

  2

• Education

  Graduate

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office