Quality Analyst:- Audit calls, emails and chats. Conduct regular feedback sessions for agents To conduct calibration session with operations and training team. Generating daily, weekly and monthly quality reports. Assistance for continual improvement. Discuss and explain the errors, and quality issues with team and provide guidance for improvement. Dip-check activity on weekly basis. Training NHT batches/Analysing OGT performance. Session basis on CAP & DAP. JCL, Brain storming sessions & Refresher session. Skills & Abilities:- Excellent Communication and written skills Team handling/Management.Interested candidates can share their resumes or call at.Interview Walk- in Details :- Agarwal Packers And Movers ltd. Jamalpur Near Electricity Board Near Amazon NCRU, Nippon Express.Date :- 11 December 2021 (Saturday)