Advantiqs Technologies

HSR Layout, Bangalore

Dear Connection,Greetings from Advantiqs Technology.Looking for PC Tech Support for one of the leading Service based client.Experienced : 1 to 4 yearsSkills : Troublshooting for PC, Software installations, Network related issues.Location : BangaloreNotice : Immediate to 15 days onlyShifts :24 * 7CTC - 4.5 to 5 LPA

Job TitleSr. Technical Support Engineer - SDExperienceMinimum of 6 monthsMinimum EducationGraduate (Any Field)/Under GraduateShiftsNight Shifts / Voice ProcessWeek OffAny 2 days in the weekWork LocationTechbay, PL Compound, Morgans Gate, 22-5-750, Jeppu Ferry Road, Mangalore 575001Notice PeriodImmediate Joiner / Up to 30 daysLooking for candidates with excellent communication skills

Job RoleTechnical Support VoiceTeamGlobal Technical SupportShift TimingRotational shiftJob LocationBangalore Whitefield & Electronic CityJob LevelL1 EngineerEligibility CriteriaBachelors degree in BCA, MCA, BE, Diploma preferredExcellent English written and verbal communication skillsBasic computer hardware knowledgeMinimum skills requiredEffective Communication Skills/Clarity in communicationAbility to Handle Pressure and display emotional stabilitySpeed and EfficiencyProblem Solving ability and logical approachListening capacityCustomer centricityPatience and empathyResponsibilitiesThe tasks of these Engineers could include one or more of the following:Must possess the zeal to demonstrate Customer First culture in every interactionAbility to troubleshoot and fix Hardware/ Networking/OS related queries over the phoneAbility to provide solutions to customers that may involve selling the customer a product or service to fix the issue.Knowledge and skills:Active demonstration of ownership, time management and multitasking of toolsDemonstrate high level of Interpersonal & communication skills & handle objections and customer escalationsShould demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issuesShould have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is crucialA+ , N+, MCSA, MCSE Technical certifications would be added advantage