Technical Support – Voice

Advantiqs Technologies

Job Role

Technical Support Voice

Team

Global Technical Support

Shift Timing

Rotational shift

Job Location

Bangalore Whitefield & Electronic City

Job Level

L1 Engineer

Eligibility Criteria

Bachelors degree in BCA, MCA, BE, Diploma preferred

Excellent English written and verbal communication skills

Basic computer hardware knowledge

Minimum skills required

Effective Communication Skills/Clarity in communication

Ability to Handle Pressure and display emotional stability

Speed and Efficiency

Problem Solving ability and logical approach

Listening capacity

Customer centricity

Patience and empathy

Responsibilities

The tasks of these Engineers could include one or more of the following:

Must possess the zeal to demonstrate Customer First culture in every interaction

Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone

Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.

Knowledge and skills:

Active demonstration of ownership, time management and multitasking of tools

Demonstrate high level of Interpersonal & communication skills & handle objections and customer escalations

Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues

Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is crucial

A+ , N+, MCSA, MCSE Technical certifications would be added advantage

Experience : 0 - 1 Years

No. of Openings : 4

Education : Diploma, B.C.A, B.Sc, B.Tech/B.E, M.C.A, M.Tech

Role : Technical Support Engineer

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India