Technical Support Voice

Job RoleTechnical Support – VoiceTeamGlobal Technical SupportShift TimingRotational shiftJob LocationBangalore – Whitefield & Electronic CityJob LevelL1 EngineerEligibility CriteriaBachelor’s degree in BCA, MCA, BE, Diploma preferredExcellent English written and verbal communication skillsBasic computer hardware knowledgeMinimum skills requiredEffective Communication Skills/Clarity in communicationAbility to Handle Pressure and display emotional stabilitySpeed and EfficiencyProblem Solving ability and logical approachListening capacityCustomer centricityPatience and empathyResponsibilitiesThe tasks of these Engineers could include one or more of the following:Must possess the zeal to demonstrate Customer First culture in every interactionAbility to troubleshoot and fix Hardware/ Networking/OS related queries over the phoneAbility to provide solutions to customers that may involve selling the customer a product or service to fix the issue.Knowledge and skills:Active demonstration of ownership, time management and multitasking of toolsDemonstrate high level of Interpersonal & communication skills & handle objections and customer escalationsShould demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issuesShould have excellent CRM skills, /Chat Etiquettes, Customer First mindset is crucialA+ , N+, MCSA, MCSE Technical certifications would be added advantage

• Experience

  0 - 1 Years

• No. of Openings

  4

• Education

  Graduate

• Role

  Technical Support Engineer

• Industry Type

  IT-Hardware & Networking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office