VR Solution

Delhi

Work together with Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon, etc. Work with our customers to understand their problems, frustrations and roadblocks. Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers. Work with our product management and engineering teams to provide quantitative feedback of customer issues. Help drive product improvements to reduce customer frustration and friction. There will be opportunity to work in a first class environment, learn business model and support development activities in future. Ability to manage team. 3+ years of experience working in Technical/Application customer support organizations for software and/or E-commerce/SaaS companies. - Experience working in a 24x7x365 support operation. - Experience supporting an enterprise B2B product set. - Strong domain knowledge in the latest tools and techniques for delivering world-class customer support. Having experience of at least one Ticket Management Tool (Zendesk is preferred) Basic Code debugging/Basic SQL/ Basic of one script language. Aware of full support cycle (SLAs/Response time etc.) Strong communication skills (English)

Digital Marketing Duties and Responsibilities:Digital Marketing Specialists should compare your companys advertising techniques and offerings with those of competing businesses. They should help maintain a profitable message for your company and help with research to ensure your offerings come close to ideal price points to offer value to potential clients but still let you enjoy a thriving business. They should keep an eye on data that shows changing trends in advertising consumption and ensure that potential clients and consumers view your companys ad projects and buy your products. Duties will often include the following: Research advertising trends Research competitors pricing and products Decide on appropriate placement of ads Determine what content will reach customers Develop projects to create content Publish digital marketing content online Implement email marketing campaignsDigital Marketing Specialist Skills and Qualifications:Digital Marketing Specialists should have a bachelors degree in Marketing, Business, English or other fields that enhance their ability to create original content relevant to promoting your businesss products and services. They should also have previous sales and customer service experience, in order to understand how to appeal to different audiences and seek to expand your customer base. They should have experience navigating social media such as Facebook and Instagram and understand how keywords boost marketing effectiveness. Their organizational skills can help them keep track of your companys promotional needs and compliance requirements while producing appealing ad copy according to your specifications. And should be creative with knowledge of all the profiles and work in a digital field.

Digital Marketing Duties and Responsibilities:Digital Marketing Specialists should compare your companys advertising techniques and offerings with those of competing businesses. They should help maintain a profitable message for your company and help with research to ensure your offerings come close to ideal price points to offer value to potential clients but still let you enjoy a thriving business. They should keep an eye on data that shows changing trends in advertising consumption and ensure that potential clients and consumers view your companys ad projects and buy your products. Duties will often include the following: Research advertising trends Research competitors pricing and products Decide on appropriate placement of ads Determine what content will reach customers Develop projects to create content Publish digital marketing content online Implement email marketing campaignsDigital Marketing Specialist Skills and Qualifications:Digital Marketing Specialists should have a bachelors degree in Marketing, Business, English or other fields that enhance their ability to create original content relevant to promoting your businesss products and services. They should also have previous sales and customer service experience, in order to understand how to appeal to different audiences and seek to expand your customer base. They should have experience navigating social media such as Facebook and Instagram and understand how keywords boost marketing effectiveness. Their organizational skills can help them keep track of your companys promotional needs and compliance requirements while producing appealing ad copy according to your specifications. And should be creative with knowledge of all the profiles and work in a digital field.

SMO Roles & responsibilities include Maintain social media profiles- Facebook, Instagram & LinkedIn Develop a social media strategy to engage existing audiences and acquire new customers. Conduct research and curate campaigns to drive organic traffic. Create content calendars for each platform. Manage day to day handling & postings on all platforms according to the calendar. Keep up with the new algorithms and newly launched engagement tools. Gather and respond to the leads coming on social media channels. Monitor, analyse and report the performance using tools like google analytics & Facebook insights. Work with a team of content writers and graphic designers.QualificationsRequired Experience, Skills and Qualifications Minimum 1 to 3years experience in SMO Passion for social media and internet marketing industries