Veracity Resourcing and Services

Bhopal, Madhya Pradesh

Job Responsibilities - To manage inbound and outbound calls of our US clients in a timely manner. - To identify & access the clients needs, clarify information and provide appropriate solution to clients concern. - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Strong phone and verbal communication skills along with active listening. - Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies - Coordinating with US team and maintaining the records as required. - Assisting Hiring Team (If required)Skills - Previous experience in a customer support role (US client handling) - Strong phone and verbal communication skills along with active listening - Customer focus and adaptability to different personality types - Ability to multi-task, set priorities and manage time effectively - Adhering to all company policies and procedures. - Candidate need to keep on the shift timings as required by company.