Customer Support Executive

Veracity Resourcing and Services

job responsibilities - to manage inbound and outbound calls of our us clients in a timely manner. - to identify & access the client’s needs, clarify information and provide appropriate solution to client’s concern. - build sustainable relationships and trust with customer accounts through open and interactive communication - provide accurate, valid and complete information by using the right methods/tools - strong phone and verbal communication skills along with active listening. - responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. - handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - keep records of customer interactions, process customer accounts and file documents - follow communication procedures, guidelines and policies - coordinating with us team and maintaining the records as required. - assisting hiring team (if required)

skills - previous experience in a customer support role (us client handling) - strong phone and verbal communication skills along with active listening - customer focus and adaptability to different personality types - ability to multi-task, set priorities and manage time effectively - adhering to all company policies and procedures. - candidate need to keep on the shift timings as required by company.

• Experience

  0 - 2 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Type of Job

  Full Time

• Work Location Type

  Work from Home