The Job Wala

Tilak Nagar, Bhilwara

We are Looking for F&b Manager location- Nathdwara

i. Creating generation of new leads for the business and closing of new and old leads into final sales closures.ii. Build relationships with existing customers for client servicing.iii. Study competition to find new ways to retain customers.iv. Schedule regular meetings with the clients to ensure that they are satisfied.v. Create plans to address clients servicing needs.vi. Working on clients satisfaction and providing after-sales support.vii. Act as a point of contact for customer complaints and escalate appropriate issues to the management.viii. Help with the appointment of sales executives.ix. Ensure proper training and management of performance reports of sales executives.x. To effectively manage a team of associates and executives under him and be a decision maker for his department.xi. Setting the sales targets for the business andallocating the targets to the team.

i. Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.ii. Identifies and sets appropriate quality standards and parameters for products.iii. Communicates quality standards and parameters to QA team, product development team, and other appropriate staff.iv. Coordinates product testing processes.v. Participates in product testing.vi. Identifies and analyses issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues.vii. Reviews client, customer, and user feedback.viii. Maintains compliance with central, state, local, and organizational laws, regulations, guidelines, and policies.ix. Performs other duties as assigned.x. Hires and trains quality assurance staff.xi. Oversees the daily workflow and schedules of the department.xii. Conducts performance evaluations that are timely and constructive.xiii. Handles discipline and termination of employees in accordance with company policy.

Should have Excellent communication skills in English ( Verbal and Written )Shift timings :For Male 24*7/Female Employees 7am-7pm Window 6 Days working No Fixed OffAbility and willingness to learn.Courteous with strong customer service orientation.Good listening and responding skills.

Key Activities1. Develop and implement HR strategies and initiatives aligned with the overall business strategy.2.Bridge management and employee relations by addressing demands, grievances or other issues.3.Manage the recruitment and selection process.4.Support current and future business needs through the development, engagement, motivation and preservation of human capital.5.Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.6.Nurture a positive working environment.7.Oversee and manage a performance appraisal system that drives high performance.8.Maintain pay plan and benefits program.9.Assess training needs to apply and monitor training programs.10. Report to management and provide decision support through HR metrics.11. Ensure legal compliance throughout human resource management.Skills Required1. Proven working experience as HR Manager or other HR Executive2. People oriented and results driven3. Demonstrable experience with Human Resources metrics4. Knowledge of HR systems and databases5. Ability to architect strategy along with leadership skills6. Excellent active listening, negotiation and presentation skills7. Competence to build and effectively manage interpersonal relationships at all levels of the company8. In-depth knowledge of labor law and HR best practices

Key Responsibilities and Account abilities: Contacting potential customers by phone to sell products/services. Meeting daily/weekly/monthly sales targets set by the company. Maintaining a high level of call productivity and quality by making a targeted number of calls per day and following up with potential customers. Building and maintaining long-term relationships with customers by providing excellent customer service and resolving any customer complaints or queries promptly. Accurately and timely recording of customer interactions and sales in the company's CRM software. Meeting or exceeding individual performance metrics such as conversion rate, average handle time, and customer satisfaction score. Continuously improving product knowledge and understanding of the company's value proposition to provide better recommendations and increase sales revenue. Qualities: Highly motivated and target-driven. Positive attitude and ability to work well in a team. Self-starter with the ability to work independently. Strong work ethic and integrity. Ability to handle rejection and bounce back quickly. Requirements: Minimum of 1 year of experience in telesales. Graduate degree in any field. Excellent communication and interpersonal skills. Ability to persuade and influence others. Strong sales and negotiation skills. Good time management and organizational skills. Proficiency in MS Office and CRM software.

Job Role & Responsibilities : Connecting to customers through calls. Listen & resolve customer complaints. Generate leads, references by maintain great customer relationships. Maintain databases and provide daily, weekly and monthly reports.Education : Graduate in any disciplineExperience : 1 years in Customer Support DomainBehavioral Skills: Excellent communication skills Good listening Problem solving Confidence Positive attitude Hard workingTechnical SkillsUse of MS excelFamiliar with CRM and Software

Objective 1. Resolve the Business process-related problems of clients.2. Work as a change agent and bring measurable change in clients turnover, profit and team management.Key Activities1. To Coordinate with clients on regular basis2. To Solve clients queries for his better business development3. Collect clients data, analysis and suggest best solutions with experts.4. To prepare and present reports on final output.5. Conform to professional behaviours and maintain confidentiality.6. Consult and Assist clients through meetings, interviews7. Participate in client strategic planning8. To ensure that all the queries is answered quickly with help of experts.9. To ensure that entire scope of work gets done within due timelines.10. To implement the modules and programs of the required strategies along with help of the team in panel.Skills Required(Job Specific) Behavioural & Technical Skills1 Prior Experience of handling multiple clients.2. Excellent Communication skills.3. Knowledge of excel, PowerPoint and Google Sheets.4. Leadership skills to get the work done.

Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests needsMake reservations or appointments for guests who want to avail themselves of local entertainment or servicesAnswer guest calls and record details of each conversation for future follow-upMeet and exceed guests expectations by anticipating the services they might require and suggesting local venuesMaintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure were prepared for themReport any accidents or injuries to senior management staff immediately

Department: OperationsDesignation: Customer Success AssociatesCampaign Type: International (AU Process)Total Number of Openings: 20What you will be doing? The candidate will be responsible to handle the queries raised by the AU customers.Skills Required: Excellent Communication skills required in English Customer handling skillsQualification: Graduate/Undergraduate Experienced can apply Must have International BPO Exp Should be comfortable working night shifts Male candidates should be from a 15 km radius of the office address.Other Info: 5 Days working (with 2 rotational Weeks off)Salaryo CTC 28,000 (In Hand- 23677): 6 months of experience In International BPOo CTC 29,000 (In Hand- 24684): For candidates having 6-12 months of experience.o CTC 30,000 (In Hand 25622): For the candidates who have at least 12 months of experience

Administration: To discharge the duties effectively and efficiently.Customer Service: Responsible for efficient liaisonin with internal customers like Executive Chef, F & B Manager, Materials Manager and its team members, Bar Tender for effective controls.Maintain good relationships with suppliers.Financial:Ensure movement of goods within hotel is properly supported and documented.To ensure all stocks of the hotel is monitored and is controlled.To prepare and issue various cost reports for Management analysis.To ensure all stores are reconciled on regular intervals.Operational : To study, analyze and report on all variances pertaining to costs and inventory management.To verify duty meals and entertainment checks in line with hotel laid down procedures and prepare a daily audit report for approval of FC, Director of F & B and General Manager.Verify daily void checks report and prepare for approval of FC, Director of F & B and General Manager.Perform daily and monthly food and beverage sales reconciliation against POS Sales report and ensure all deviations are explained by concerned department head.Perform daily BEO Audit and highlight the deviations to Financial Controller and Director of Sales and Marketing.Coordinate closely with Chef for obtaining all Inter departmental transfers.To manage the hotel monthly inventory process in the strict respect of the hotel policiesTo supervise the daily receiving and storekeeping activities.To ensure that all goods movements in/out the hotel and stores are accounted for and properly supportedTo ensure the implementation of and compliance with all prevailing cost control policies and procedures by all departments.To prepare and issue various cost reports.Ensure all recipes are updated in the system and maintain records of all recipes then approve for new menu creation.Monitor liquor Inventory on daily basis and conduct surprise audits.Ensure all cost is allocated appropriately.Responsible for asking wastage

1. He shall ensure that the order food is served politely 2. He shall maintain discipline in the restaurant among waiters. 3. Increase sale of item by his skill and promote items from menu 4. Train and supervise restaurant servers in terms of time, quality and with smile.