The Gulf Recruitment

Rohini, Delhi

Responsibilities:Customer service representatives are often a clients primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.Job briefA Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, andpassionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem- solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to answer customer questions or resolve complaints.The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.ResponsibilitiesCustomer Service Responsibilities list: Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactivecommunication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; followup to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communica

The Quality Control Lead reports to the Quality Control Supervisor and oversees the Quality Assurance team in the development and administration of internal and external regulations, protocols, and policies as well as creates and maintains test data, performs testing, and report results to ensure a consistent and high level of quality for all US Digital products.Primary Responsibilities:The following is a summary of the essential functions for this job. Other Duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.As a Quality Control Lead, you will be able to oversee the Quality Team in performing the following duties:Duties and Responsibilities: Review equipment calibration, validation, and maintenance records to ensure they are performed correctly and on time. Assist with the identification and development of required procedures and processes related to the Quality Management System. Ensure compliance with federal, state, local and company-specific regulations related to the quality of product and to the proper performance of day-to-day activities. Oversee detailed inspections of components and completed assemblies at various phases of production and throughout the manufacturing processes. Perform quality testing. Prepare and maintain Quality records for review of completeness and accuracy to meet both internal and external expectations. Document nonconforming material; clearly and accurately. Assist with the actual labor and manufacturing of projects as time permits/as needed. Communicate to all individuals effectively. Participate in team meetings as required (safety, problem solving, etc.). Participate in process improvement teams and/or completes relative documentation when required. Assist in the continuous growth of the Quality Department. Other duties as assigned