Orena Consultancy Services

Kolkata, West Bengal

Roles and Responsibilities1. Communicating with teams, Managers & relevant stakeholders to identify training needs2. Design content & develop training programs (in-house/outsourced) for existing employees (All levels)3. Induction & welcome training for new joiners4. Train New Joiners5. Conduct sales & servicing training for Tele/Field teams6. Coordinate with SMEs, Admin, HR, and business stakeholders for smooth functioning of training7. Facilitate sessions on products, processes and skills8. Design & share a monthly training calendar9. Track and report completion of training sessions10. Publish monthly/quarterly training reports11. Deliver training updates to the business12. Revise and update the content when required13. Assess instructional quality/impact and determine the impact of training on employee skills14. Gather & report feedback from trainers & trainees15. Host train the trainer for SMEs16. Travel to branches (if applicable) and conduct training programs17. Research & recommend new training methods (eLearning/gamification)Desired Candidate Profile1. Effective verbal, written communication and presentation skills2. language: professional in English, Hindi3. Competency in MS Office especially Excel & PPT4. Should be a team player, proactive, go-getter and energetic5. Experience with eLearning platforms6. Should have good program management skillsAnalytics-driven thought process

Experienced & Dedicated Candidates are required for handling International Inbound calls , major job role will be to answer incoming calls from customers who want to place orders, respond to inquiries, provide general information. You will be a part of the contact team that believes in Delivering Joy through exceptional customer experience for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone

JD for HR Must have good knowledge in various sourcing channels including. Good communication skills: verbal & written. Handling end to end recruitment process starting from receivingrequirement from client till joining of candidates. Screening and Short-listing profiles as per requirements at theinitial level. Identifying the potential candidates matching the clientsrequirement. Sourcing profiles from job portals. Salary negotiation and coordination with selected candidates Scheduling interviews of shortlisted candidates with clients. Maintaining details of candidates for our record purpose. Recruiter need to ready to work on Perm and contract position Good understanding of technical skills. Check out whether the candidate is comfortable in the neworganisation. Must be able to successfully manage, priorities and close searchesagainst a timeline and have experience setting benchmarks. Notice period: Immediate to 15 days.