Nexonixbee Info Infotech Private Limited

Sanjay Nagar, Bangalore

*International Semi Voice Process (US Shift)* role:*Job Title:* International Semi Voice Process Associate (US Shift)*Location:* [Insert Location]*Salary:* 28,000 30,000 per month*Shift:* US Shift (Night Shift)*Qualification:* 12th + 3 years of education (12+3)*Experience:* 2+ years in International Semi Voice Process---### *Company Overview:*We are a global leader in providing exceptional customer service solutions. We are looking for dedicated and experienced professionals to join our team as *International Semi Voice Process Associates*. If you have experience in customer support, enjoy working in a dynamic environment, and are looking to grow in an international setting, this is your opportunity to make an impact.---### *Key Responsibilities:*- Handle inbound and outbound calls in a semi-voice capacity, providing information, assistance, and resolving customer issues.- Respond to customer inquiries promptly and accurately, ensuring a high level of customer satisfaction.- Resolve technical or product-related queries through both voice and non-voice communication methods.- Document and track customer interactions, ensuring all required information is accurately recorded in the system.- Meet and exceed performance goals related to call quality, response time, and customer satisfaction.- Collaborate with team members and other departments to ensure smooth and effective communication and problem resolution.- Follow company guidelines and ensure adherence to process protocols to maintain quality standards.---### *Key Requirements:*- Minimum education qualification of 12th grade with 3 years of further education (12+3).- At least 2 years of experience in International Semi Voice Process (US shift experience is preferred).- Strong communication skills with proficiency in English (both spoken and written).- Ability to handle customer issues effectively, maintaining a calm and professional approach at all times.