BPO Telecaller - Sanjayanagar Bangalore - .

Nexonixbee Info Infotech Private Limited

*international semi voice process (us shift)* role:

*job title:* international semi voice process associate (us shift)

*location:* [insert location]

*salary:* ₹28,000 – ₹30,000 per month

*shift:* us shift (night shift)

*qualification:* 12th + 3 years of education (12+3)

*experience:* 2+ years in international semi voice process

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### *company overview:*

we are a global leader in providing exceptional customer service solutions. we are looking for dedicated and experienced professionals to join our team as *international semi voice process associates*. if you have experience in customer support, enjoy working in a dynamic environment, and are looking to grow in an international setting, this is your opportunity to make an impact.

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### *key responsibilities:*

- handle inbound and outbound calls in a semi-voice capacity, providing information, assistance, and resolving customer issues.

- respond to customer inquiries promptly and accurately, ensuring a high level of customer satisfaction.

- resolve technical or product-related queries through both voice and non-voice communication methods.

- document and track customer interactions, ensuring all required information is accurately recorded in the system.

- meet and exceed performance goals related to call quality, response time, and customer satisfaction.

- collaborate with team members and other departments to ensure smooth and effective communication and problem resolution.

- follow company guidelines and ensure adherence to process protocols to maintain quality standards.

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### *key requirements:*

- minimum education qualification of 12th grade with 3 years of further education (12+3).

- at least 2 years of experience in international semi voice process (us shift experience is preferred).

- strong communication skills with proficiency in english (both spoken and written).

- ability to handle customer issues effectively, maintaining a calm and professional approach at all times.

• Experience

  2 - 3 Years

• No. of Openings

  200

• Education

  B.A, B.C.A, B.Com, BDS, Bachelor of Hotel Management, B.Tech

• Role

  BPO Telecaller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Face interview location

  #13, 1st Floor, Maruthi House, Above Reliance Smart Point, Amar Jyothi Layout, RMS Bus Stop, Sanjay