MDIX Staffing

JohannesburgSaudi Arabia

Years of Experience:- 10-20 Yrs in Metering/ IOT domain managing multiple projects.Qualification:- BE/BTech Electrical / ElectronicsResponsibilities:Identifying timelines, risks and issues with identified projectsCommunicating key issues and risks to customers and partners, and within CyanAllocate Cyanconnode resource (field) according to prioritiesTimely delivery of the project, ensuring repeat business from the customer. Customer satisfaction.Experience :Project / Programme Management experience with IT / Metering deploymentKnowledge and experience of implementing MDM, billing, CRM under RAPDRP program/ Other large scale system integration programsExperience working in the energy and utility sectorKnowledge and experience of project management methodologiesExcellent communication and liaison skillsProven technical skills and technical expertiseExposure to handling software deploymentsGood understanding / management of contractsGood understanding of both the sales and delivery functions and good understanding of their linkagesStrong vendor and customer management experience

A leading International Metering and Utilities Company looking to recruit an experienced. We are currently seeking an experienced Technical Operation Executive with strong ability of Software & Electronics, customer handling, Electronics Technical Services, Electrical Maintenance and Customer support, Technician Management, Electrician Management.Role and ResponsibilityUnderstanding the technical requirements of clients (Software & Electronics).Demo and Presentation on Solutions.Client meetings with the Business Development Team whenever required for some new technical requirements.*After Sales:* Installation PLANNING Align team for site Surveys & Evaluating Project Feasibility. Sending material requirements to the account team. Meeting with Vendors for work allocations and providing work order after rate negotiation. Complete planning of the project and align TL and their team for installation. I make sure installation is done on the given time frame and Recharge documents & Owner portal documents shared with the clients. Checking installation sheet complaint sheet time to time and review with the team on a regular basis. Coordinating tls on a regular basis regarding open complaint status,ongoing installation NRC & checking DPR. Help team if they face any technical or any other challenges during installation. Helping team in fault and repair of any client if required. Customer Support Team that responds to customers queries received via Phone or Email. Responding to and resolving the escalated, unique or complex requests from the customers. Making sure that the pending complaints are closed. Quality check of the calls and emails and providing the feedback to the team. Arranging a team meeting at the end of the day to find out the challenges faced and to look for the best possible solutions. Providing the initial and on the job training to the new hires. Making sure that the correct procedures are followed and disciplined

Salary Two Phase, Three Phase House Wiring, Installation Electrical Smart Meter, Electrical Wiring,1. They have to do a site survey before the installation to determine the best locations for meters and ensure that all necessary equipment and materials are available.2. Provide the site survey reports with all requirements to their team leaders.3. Collect the site information, Job card, Meters and all other equipment required for installation.4. Install the meters and devices at site and complete all wire dressing in an appropriate way.5. Live the meters by coordinating with their team leaders.6. Handover the Job card and pics of installation to the team leaders.7. Resolved the complaints forwarded by team leaders with job cards and before leaving the site, must ensure that customers are satisfied with the solution.8. Prepare their Conveyance sheet before 5th of every month and submit it to the team leader.

Three Phase House Wiring, Installation Electrical Smart Meter, Electrical Wiring,1. Site survey before the installation to determine the best locations for meters and ensure that all necessary equipment and materials are available.2. Provide the site survey reports with all requirements to their team leaders.3. Collect the site information, Job card, Meters and all other equipment required for installation.4. Install the meters and devices at site and complete all wire dressing in an appropriate way.5. Live the meters by coordinating with their team leaders.6. Handover the Job card and pics of installation to the team leaders.7. Resolved the complaints forwarded by team leaders with job cards and before leaving the site, must ensure that customers are satisfied with the solution.8. Prepare their Conveyance sheet before 5th of every month and submit it to the team leader.

Identifying timelines, risks and issues with identified projects Communicating key issues and risks to customers and partners, and within Cyan Allocate Cyanconnode resource (field) according to priorities Timely delivery of the project, ensuring repeat business from the customer. Customer satisfaction.Experience : Project / Programme Management experience with IT / Metering deployment Knowledge and experience of implementing MDM, billing, CRM under RAPDRP program/ Other large scale system integration programs Experience working in the energy and utility sector Knowledge and experience of project management methodologies Excellent communication and liaison skills Proven technical skills and technical expertise Exposure to handling software deployments Good understanding / management of contracts Good understanding of both the sales and delivery functions and good understanding of their linkages Strong vendor and customer management experience