Technical Operations Executive + (Software & Electronics)

MDIX Staffing

A leading International Metering and Utilities Company looking to recruit an experienced. We are currently seeking an experienced Technical Operation Executive with strong ability of Software & Electronics, customer handling, Electronics Technical Services, Electrical Maintenance and Customer support, Technician Management, Electrician Management.

Role and Responsibility

Understanding the technical requirements of clients (Software & Electronics).

Demo and Presentation on Solutions.

Client meetings with the Business Development Team whenever required for some new technical requirements.

*After Sales:*

Installation PLANNING

Align team for site Surveys & Evaluating Project Feasibility.

Sending material requirements to the account team.

Meeting with Vendors for work allocations and providing work order after rate negotiation.

Complete planning of the project and align TL and their team for installation.

I make sure installation is done on the given time frame and Recharge documents & Owner portal documents shared with the clients.

Checking installation sheet complaint sheet time to time and review with the team on a regular basis.

Coordinating tls on a regular basis regarding open complaint status,ongoing installation NRC & checking DPR.

Help team if they face any technical or any other challenges during installation.

Helping team in fault and repair of any client if required.

Customer Support Team that responds to customers queries received via Phone or Email.

Responding to and resolving the escalated, unique or complex requests from the customers.

Making sure that the pending complaints are closed.

Quality check of the calls and emails and providing the feedback to the team.

Arranging a team meeting at the end of the day to find out the challenges faced and to look for the best possible solutions.

Providing the initial and on the job training to the new hires.

Making sure that the correct procedures are followed and disciplined

Experience : 3 - 5 Years

No. of Openings : 1

Education : Any Bachelor Degree, M.A

Role : Technical Operation Executive

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India