Technical Operations Executive + (Software & Electronics)

MDIX Staffing

a leading international metering and utilities company looking to recruit an experienced. we are currently seeking an experienced technical operation executive with strong ability of software & electronics, customer handling, electronics technical services, electrical maintenance and customer support, technician management, electrician management.

role and responsibility

understanding the technical requirements of clients (software & electronics).

demo and presentation on solutions.

client meetings with the business development team whenever required for some new technical requirements.

*after sales:*

➢ installation planning

➢ align team for site surveys & evaluating project feasibility.

➢ sending material requirements to the account team.

➢ meeting with vendors for work allocations and providing work order after rate negotiation.

➢ complete planning of the project and align tl and their team for installation.

➢ i make sure installation is done on the given time frame and recharge documents & owner portal documents shared with the clients.

➢ checking installation sheet complaint sheet time to time and review with the team on a regular basis.

➢ coordinating tls on a regular basis regarding open complaint status,ongoing installation nrc & checking dpr.

➢ help team if they face any technical or any other challenges during installation.

➢ helping team in fault and repair of any client if required.

➢ customer support team that responds to customers queries received via phone or email.

➢ responding to and resolving the escalated, unique or complex requests from the customers.

➢ making sure that the pending complaints are closed.

➢ quality check of the calls and emails and providing the feedback to the team.

➢ arranging a team meeting at the end of the day to find out the challenges faced and to look for the best possible solutions.

➢ providing the initial and on the job training to the new hires.

➢ making sure that the correct procedures are followed and disciplined

• Experience

  3 - 5 Years

• No. of Openings

  1

• Education

  M.A, Any Bachelor Degree

• Role

  Technical Operation Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office