Joulestowatts

Panathur, Bangalore

We are looking for a skilled Technical Support Executive with strong expertise in hardware troubleshooting, system diagnostics, and customer support. The ideal candidate should be able to identify, resolve, and document technical issues while delivering excellent communication and customer service.Key ResponsibilitiesProvide L1/L1.5 level technical support for end-users via phone, email, chat, or remote tools.Diagnose and resolve issues related to desktop/laptop hardware, peripherals, networking, and operating systems.Perform hardware troubleshooting such as RAM/HDD/SSD checks, motherboard issues, device replacements, and system performance issues.Install, configure, and maintain Windows OS, device drivers, and required software applications.Handle basic network troubleshooting (LAN, Wi-Fi connectivity, IP configuration, printer sharing, routers).Log, track, and update all support incidents in the ticketing system.Escalate unresolved issues to higher-level support teams as needed.Follow standard operating procedures and ensure minimal downtime for users.Educate users on best practices and preventive maintenance.Maintain documentation for recurring technical issues and solutions.

Experience in C/C++ programming for Embedded Systems. Experience in developing SDK's/libraries in C/C++. Strong Experience in Linux programming. Experience in V4L2, LibCamera libraries. Experience in developing Device Drivers. Experience in RTOS programming Experience in Designing, Coding and Testing of Embedded Systems Hands on work experience on Hardware Boards like Raspberry Pi / Microcontroller based boards. Strong Debugging skills of Embedded Software. Experience in SPI, UART, I2C protocols Experience in Image processing libraries like OpenCV. Experience in Software Release Management. Experience in Source Code Management Tools like GitHub / Bitbucket Experience in CI/CD tools like Jenkins.[Good to have Skills]: Experience in Python programming Experience on IoT technologies and communication protocols Experience in ML, Deep learning Excellent communication and presentation skills, a great attention to detail.

Skills:C++ - 3+ years of experienceLinux