Technical Support Associate (1-7 Years)

we are looking for a skilled technical support executive with strong expertise in hardware troubleshooting, system diagnostics, and customer support. the ideal candidate should be able to identify, resolve, and document technical issues while delivering excellent communication and customer service.

key responsibilities

provide l1/ level technical support for end-users via phone, email, chat, or remote tools.

diagnose and resolve issues related to desktop/laptop hardware, peripherals, networking, and operating systems.

perform hardware troubleshooting such as ram/hdd/ssd checks, motherboard issues, device replacements, and system performance issues.

install, configure, and maintain windows os, device drivers, and required software applications.

handle basic network troubleshooting (lan, wi-fi connectivity, ip configuration, printer sharing, routers).

log, track, and update all support incidents in the ticketing system.

escalate unresolved issues to higher-level support teams as needed.

follow standard operating procedures and ensure minimal downtime for users.

educate users on best practices and preventive maintenance.

maintain documentation for recurring technical issues and solutions.

• Experience

  1 - 7 Years

• No. of Openings

  20

• Education

  B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, BAMS, B.Sc, B.E, B.Tech

• Role

  Technical Support Associate

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Other

• Work Location Type

  Work from Office