As a Ground Operations Staff member based in Kolkata, your role is crucial for ensuring smooth airport operations. You will work in a dynamic environment, contributing to various tasks that support airline services.**Key Responsibilities:**- **Passenger Assistance:** Help passengers with check-in, boarding, and lost luggage inquiries, ensuring a pleasant travel experience.- **Baggage Handling:** Safely manage and load/unload baggage, ensuring it reaches the correct flight on time.- **Safety Checks:** Conduct regular safety inspections of equipment and surroundings, maintaining a secure environment for both staff and passengers.- **Team Coordination:** Work closely with different teams, such as customer service and security, to ensure seamless operations.- **Reporting Issues:** Identify and report any operational issues or emergencies to your supervisor promptly to help maintain safety and efficiency.**Required Skills and Expectations:**- A completed 12th-grade education is a must, as it provides the foundational knowledge needed for this role.- Strong communication skills are important to effectively interact with passengers and colleagues.- Ability to work in a fast-paced environment and remain calm under pressure is vital for managing unexpected situations.- A team-oriented attitude is essential, as you will collaborate with various departments daily.- Basic computer skills will help in efficiently handling check-in systems and reporting tools.- A willingness to learn and adapt to new processes and technologies is expected, as this is a developing industry. Candidates should be enthusiastic, dedicated, and ready to provide exceptional service.