A System Support Executive is responsible for maintaining an organizations IT systems, hardware, software, and network infrastructure. They ensure smooth daily operations by resolving technical issues, supporting users, and maintaining system performance. Key Responsibilities System & Hardware Support7Install, configure, and maintain desktops, laptops, printers, and peripheralsTroubleshoot hardware issues (CPU, RAM, HDD/SSD, network devices)Perform system upgrades and preventive maintenanceManage asset inventory and hardware lifecycle Software & Application Support6Install and update operating systems (e.g., Microsoft Windows, Linux)Configure business applications and office tools (e.g., Microsoft Office)Troubleshoot software errors, crashes, and compatibility issuesProvide user training on basic software usage Network & Connectivity Support6Set up and maintain LAN/WAN networksTroubleshoot internet connectivity, routers, switches, and Wi-Fi issuesConfigure IP addresses, VPNs, and network security settingsCoordinate with ISPs for network-related problems User Support & Helpdesk8Respond to user queries via calls, emails, or ticketing systemsDiagnose and resolve technical issues (onsite & remote)Maintain helpdesk logs and documentationEnsure timely resolution as per SLA System Security & Data Management6Perform regular data backups and recovery operationsImplement antivirus, firewall, and endpoint security measuresMonitor system performance and security threatsManage user accounts, access rights, and passwords Required SkillsStrong knowledge of computer hardware & softwareBasic networking skills (TCP/IP, DNS, LAN/WAN)Troubleshooting and problem-solving abilityGood communication and user-handling skillsFamiliarity with remote support toolsTime management and multitasking Educational QualificationBachelors degree in IT, Computer Science, or related fieldDiploma/Certification in Hardware & Networking (preferred) Certifications (Preferred)CompTIA A+ / Network+Microsoft Certified (MCSA / Modern Desktop Admin)Cisco (CCNA - basic level) ExperienceFresher or 0-2 years for entry-level roles2-5 years for mid-level positions Work EnvironmentOffice-based or onsite IT supportMay include shift work (especially in IT companies / BPOs)Occasional field visits for system setup or troubleshooting Salary (India Approx.)Fresher: 20,000 - 25,000/monthExperienced: 30,000 - 1,00,000/month