Job Vacancies in Sibsagar

As a Ground Staff Executive, you will play a key role in ensuring a smooth and pleasant experience for passengers. Your primary responsibilities will include:- Passenger Assistance: Help passengers with check-in and boarding processes, providing clear information about flight schedules and gate numbers.- Baggage Handling: Safely manage the loading and unloading of baggage, ensuring that it reaches its destination on time and that it meets all safety regulations.- Customer Service: Address passenger inquiries and complaints promptly, working to resolve issues and enhancing their travel experience.- Coordination with Other Departments: Collaborate with security, boarding, and check-in teams to maintain effective communication and ensure smooth operations on the ground.- Monitoring Flight Information: Keep track of flight schedules and updates, informing passengers about any changes or delays.To qualify for this role, you should possess a strong customer service orientation, with the ability to work well under pressure and maintain a positive attitude. Excellent communication skills, both verbal and written, are essential to interact efficiently with passengers and team members. Attention to detail is crucial, as you'll need to ensure compliance with safety standards in all tasks. A willingness to work flexible hours, including weekends and holidays, is expected, and you should be comfortable working in a team-oriented environment. Prior experience is not necessary, making this an excellent opportunity for recent school graduates.

We are looking for a dedicated Back Office Assistant to support our team's daily operations in Paltan Bazaar, Guwahati. This position is ideal for recent school graduates eager to begin their career journey.

As a Guest Relationship Executive, you will play a vital role in ensuring a pleasant experience for our guests. You will interact directly with guests, addressing their needs and concerns while maintaining a positive relationship. Key Responsibilities:- Guest Interaction: You will greet guests warmly and assist them with inquiries, providing information clearly and effectively.- Complaint Resolution: You will handle any complaints or issues guests may have, ensuring they feel heard and valued, while also working towards a satisfactory resolution.- Feedback Collection: You will seek guest feedback on their experience, documenting their suggestions and complaints to help improve services.- Service Coordination: You will coordinate with other departments to ensure that guest requests are fulfilled in a timely manner.- Data Management: You will maintain accurate records of guest interactions and transactions, ensuring that all information is up-to-date and organized.Required Skills and Expectations:Candidates should have a positive attitude and excellent communication skills, allowing them to build rapport with guests effectively. You should be detail-oriented and able to work well in a team environment. A basic understanding of customer service principles is important. Proficiency in local languages and English will enhance your ability to connect with a diverse guest base. As this position involves direct interaction with guests, a friendly demeanor is essential. Flexibility in working hours may be required, as the role involves shifts.

The Help Desk Coordinator will play a crucial role in assisting our team and ensuring smooth operations at our office in Nagaon. This is a full-time position ideal for recent school graduates looking to start their career in a supportive environment.Key Responsibilities:- Respond to Customer Inquiries: Address questions and issues from customers in a timely manner, ensuring they receive accurate information and assistance.- Manage Support Tickets: Use a ticketing system to track and manage customer requests, prioritizing them based on urgency and ensuring they are resolved efficiently.- Provide Technical Support: Assist customers with basic technical issues, guiding them through solutions or escalating more complex problems to the appropriate team.- Document Solutions: Keep detailed records of customer interactions and documented solutions to help improve future responses and support processes.- Coordinate with Team Members: Collaborate with other team members to share knowledge and ensure that customer issues are resolved effectively.Required Skills and Expectations:- Communication Skills: Must have strong verbal and written communication abilities to assist customers clearly and professionally.- Problem-Solving Attitude: A proactive mindset to identify issues and find suitable solutions quickly will be crucial for success in this role.- Basic Technical Knowledge: Familiarity with common software and troubleshooting processes is helpful but not required; training will be provided.- Team Player: Ability to work well with others and contribute positively to team objectives.- Detail-Oriented: Attention to detail is essential for managing tickets and documentation accurately. This role is a great entry point for individuals looking to grow in customer support and technical assistance.