We are looking for a motivated Airline Customer Service Representative to join our team in Rourkela. In this full-time role, you will be the friendly face of our airline, helping passengers with their needs and ensuring a smooth travel experience.**Key Responsibilities:**- **Assist Passengers:** Greet and assist passengers with check-in, boarding, and other travel-related inquiries to ensure a positive experience.- **Handle Reservations:** Process ticket bookings, changes, and cancellations accurately and efficiently, providing clear information to the travelers.- **Resolve Issues:** Address any customer complaints or concerns promptly and professionally, working to find suitable solutions.- **Provide Information:** Offer guidance on flight schedules, baggage policies, and any other relevant information to enhance passenger awareness.- **Maintain Records:** Keep accurate records of passenger interactions and issues, ensuring all necessary information is logged for future reference.**Required Skills and Expectations:**Candidates should possess strong communication skills to interact effectively with diverse customers. A positive attitude and a commitment to excellent service are essential. Basic computer skills are needed to manage bookings and handle information accurately. You should be a good problem-solver, capable of handling stressful situations calmly. A willingness to work flexible hours, including weekends and holidays, is important as airport operations run 24/7. This position is ideal for entry-level candidates, particularly those who have completed their 10th-grade education.