Join our team in Bhubaneswar as an Airline Customer Service Representative. In this role, you will help travelers with their inquiries and ensure a pleasant journey experience.nnKey Responsibilities:nn1. Assist Passengers: Interact with customers to provide information about flight schedules, prices, and services, ensuring they have the support they need during their travels.nn2. Handle Booking Requests: Process ticket bookings and changes while maintaining accurate records in the system, offering a smooth experience for all passengers.nn3. Resolve Issues: Address passenger complaints and concerns promptly and effectively, striving to find solutions that enhance customer satisfaction.nn4. Provide Flight Information: Update customers on any flight changes, delays, or cancellations, keeping them informed and helping to manage their expectations.nn5. Maintain Records: Ensure all customer interactions are logged accurately, providing essential data for future reference and improving service delivery.nnRequired Skills and Expectations:nnCandidates should have a minimum education of 10th pass and ideally possess experience in customer service or a related field, though freshers are welcome to apply. Strong communication skills, both in verbal and written formats, are essential to interact effectively with customers. A friendly and professional attitude is expected, along with the ability to work in a fast-paced environment and handle multiple tasks simultaneously while remaining calm under pressure. Flexibility to work on shifts is also necessary.