* taking bookings and cancellations, usually by phone, email or face-to-face and recording the information on computer* checking in guests, allocating rooms and handing over keys* answering questions about hotel facilities and about local transport, places of interest and entertainment* dealing with special requests, such as room service, taxi bookings or wake-up calls* passing on messages to guests and taking mail for posting* passing on any guests' problems to the appropriate member of staff* answering the phone, operating the switchboard and dealing with the email and mail* checking out guests, adding up their bills and taking their credit, debit card or cash payments.Pay