Voice Specialist Jobs

Company : GWFSI Services India Private Limited (An Indian subsidiary of TTM Healthcare Solutions) - https://www.ttmhealthcare.ie/Role : Operations SpecialistDepartment: Candidate SuccessLocation: IndiQube Platina, BangaloreWork Days: Monday to Sunday (Two-Day Rotational Weekly Off)Rotational Shifts and Work Timings (Irish Hours 5:30 AM-12:00 PM): Timings in IST - excluding DST, Early Shift 10:00 AM-7:00 PM, Mid Shift 1:00 PM-10:00 PM, and Late Shift 7:30 PM-4:30 AMNote: This is WFO only. There is no Hybrid/WFHTTM Healthcare Solutions is a world-class healthcare workforce solutions company with offices in Ennis, India and South Africa. We've built a reputation for being totally people focused. As a member of our team you'll feel our commitment to help take your career to the next level and realise your potential.Roles & ResponsibilitiesEnsure timely and effective fulfillment of client needs, maintaining a high standard of service.Work closely with the Fulfillment Manager to address client-specific requirements and manage any fulfillment-related issues.To manage candidates' bookings on Rota and Soft Recruit Tools. To process shift cancellations and find replacements to reduce the impact on fulfilment.To proactively engage with candidates to build strong relationships, understand their needs, shift availability, and schedule them to work.To keep candidates' records up to date in all systems, follow standard operating procedures.To work closely with the onboarding team to ensure new hires are utilized and booked into shifts.To collaborate with consultants to address any candidate concerns or challenges.To work closely with healthcare organizations to acknowledge all shifts requested, providing timely updates on shift requests and filled rosters.Foster a positive team culture that aligns with TTM Healthcare's values and promotes productivity and engagement.Preferred candidate profileEducation: Any GraduateExperience:Minimum 3-5 years of experience in RCM/ AR process preferably from Healthcare industry.Strong communication and interpersonal skills.Proficiency in MS Office Suite; experience with CRM or workforce management software is a plus.Solution-oriented with a proactive approach to managing challenges.Should be willing to work in Rotational shifts including Weekend & India Holidays based on the business requirement.Interested candidates kindly share your updated profile to Jobs.GWFSI@ttmhealthcare.com

WE ARE HIRING FOR HINDI TELECALLER FOR BANKING PROCESS VOICE PROFILE HR SHIVANI 8587914174Position: Hindi Voice ProcessCompany: Emoro ServicesLocation: NoidaJob Type: Full-time, Work from OfficeResponsibilities:Handle customer calls in Hindi.Understand customers' questions and provide suitable solutions.Explain banking/financial products or services clearly.Make outbound calls when required.Maintain customer information and call records.Meet daily/weekly calling and performance targets.Escalate difficult customer issues to the senior team.Requirements:10th/12th pass or graduate, depending on the opening.Good Hindi communication skills.Basic computer knowledge.Freshers can apply for some positions.Comfortable working in a target-based environment.

As a Customer Support Specialist, you will play a crucial role in assisting our customers and ensuring their satisfaction with our services. Your main tasks will include:- Responding to Customer Inquiries: You will handle questions and requests from customers via phone, email, or chat, aiming to provide timely and accurate answers.- Resolving Issues: When customers face problems, you will troubleshoot and help them find solutions, working diligently to restore their satisfaction.- Documenting Customer Interactions: You will be responsible for recording all customer communications accurately in our systems to keep track of issues and resolutions.- Providing Product Information: You will inform customers about our products or services, helping them understand their features and benefits.- Managing Customer Feedback: Gathering and reporting customer feedback is essential for improving our services. You will ensure that this feedback is communicated to the relevant teams.To be successful in this role, you should possess strong communication skills, both written and spoken, to interact effectively with customers. Having a problem-solving mindset will be beneficial in addressing various customer concerns. Basic computer skills are needed for using customer support software and documenting interactions. A background in a relevant field such as B.A, B.C.A, B.B.A, B.Com, or any professional degree is preferred. You should also show a willingness to learn and adapt in a fast-paced work environment.

Customer Success Associate (French Bilingual) Location: Gurgaon (Work From Office) Company: Roche (Through Transcom) Salary: Up to 8.5 LPA Job Type: Full-TimeAbout the RoleWe are hiring French Bilingual Customer Success Associates to deliver exceptional customer support for a leading global healthcare client. If you're fluent in French (C1 Level) and have prior customer support experience, this is an excellent opportunity to build your career with an international organization.Key ResponsibilitiesProvide customer support through calls, emails, and chats in French and English.Resolve customer queries professionally and within defined timelines.Ensure high customer satisfaction through effective issue resolution.Build strong relationships with customers while maintaining service quality.Follow company policies, compliance guidelines, and quality standards.Maintain accurate documentation and complete follow-up on customer concerns.EligibilityUndergraduate or Graduate.Minimum 6 months of Customer Support experience.French Language Proficiency - C1 Level (Mandatory).Excellent verbal and written communication skills in French and English.Work Schedule & Benefits5 Days Working2 Rotational Week Offs9-Hour Rotational Shifts (247)Two-way Cab Facility (Hiring Zone)Competitive Salary up to 8.5 LPAOpportunity to work with a leading global healthcare client.Interview ProcessHR ScreeningOperations InterviewFrench Language Assessment (B2/C1 Mandatory)Client RoundOffer & Joining

As a Customer Support Specialist in Vadodara, India, you will play a vital role in helping customers with their inquiries and issues. This full-time position is suitable for individuals with 0 to 2 years of experience and requires at least a 12th-grade education.Key Responsibilities:1. Assist Customers: You will respond to customer inquiries via phone, email, or chat, providing clear and accurate information about our products and services.2. Troubleshooting: Identify and resolve customer issues, guiding them through troubleshooting steps to ensure a positive experience.3. Document Feedback: Record customer interactions and feedback to help improve services and products, ensuring their voices are heard.4. Collaborate with Team: Work closely with other team members and departments to address complex problems and support customer needs effectively.5. Maintain Records: Keep accurate records of customer interactions, transactions, and any follow-up actions needed.Required Skills and Expectations:Candidates should possess excellent communication skills in English and Hindi, with a friendly and patient attitude towards helping customers. You must be detail-oriented, able to handle multiple tasks, and possess problem-solving abilities to ensure customer satisfaction. Familiarity with computer systems and basic software is essential. Teamwork is vital, so you should be ready to collaborate and share knowledge with your colleagues.

As a Customer Support Specialist, you will play a vital role in ensuring our customers have a positive experience with our products and services. Your main goal will be to assist customers by answering their questions and resolving any issues they may encounter.Key Responsibilities:- Respond to Customer Inquiries: You will handle customer questions via phone, email, or chat, providing clear and helpful responses to ensure customer satisfaction.- Troubleshoot Issues: When customers face problems, you will assist them in finding solutions, guiding them through troubleshooting steps to resolve their concerns effectively.- Maintain Customer Records: Keeping accurate and up-to-date records of customer interactions and feedback is essential for tracking and improving our services.- Provide Product Information: You will educate customers about our products and services, ensuring they understand the features and benefits to enhance their experience.- Follow Up with Customers: After resolving issues or answering questions, you will check in with customers to ensure they are satisfied with the solutions provided.Required skills and expectations include:- Strong communication skills in English, both written and verbal, to effectively assist customers.- Basic computer skills, including familiarity with email and chat applications, to navigate customer support tools smoothly.- Patience and empathy to understand customer needs and provide support in a polite manner.- A positive attitude and willingness to learn, as you will be adapting to new products and support processes.- Availability for a full-time work-from-home schedule, allowing you to efficiently manage your tasks and responsibilities.

We are looking for a Customer Support Specialist to join our team in Vandalur. In this full-time role, you will help our customers with their inquiries and ensure a positive experience. Key Responsibilities:- Assist Customers: Respond to customer inquiries via phone, email, or chat, providing prompt and accurate information to resolve issues.- Problem Resolution: Identify customer problems and provide effective solutions, demonstrating empathy and excellent communication skills.- Maintain Records: Keep detailed records of customer interactions, ensuring all information is updated in our system for future reference.- Feedback Collection: Gather customer feedback to identify trends and suggest improvements to enhance our service quality.- Team Collaboration: Work with other teams, such as sales and technical support, to address customer needs and share insights about customer experiences.Required Skills and Expectations:Candidates should have a degree in B.C.A, B.B.A, or B.Com. You should possess 1 to 4 years of experience in customer service or a related field. Strong communication skills are essential, as you will need to clearly convey information and solutions to customers. Problem-solving abilities are crucial for addressing customer concerns effectively. A friendly and patient attitude will help foster positive customer relationships. You must also be comfortable with using computer systems to manage customer data and communicate effectively. Understanding customer needs and showing commitment to customer satisfaction are key to success in this role.

We are looking for a dedicated Tele Caller to join our team in Villivakkam. The ideal candidate should have a positive attitude and a strong willingness to learn. No previous experience is required, making this a great opportunity for freshers.Key Responsibilities:- Making Calls: Engage with potential customers by making outbound calls to promote our products or services.- Customer Interaction: Listen to customer needs and provide information about offerings, ensuring a pleasant experience.- Record Keeping: Maintain accurate records of calls, including customer details and feedback, to help improve our services.- Follow Up: Contact leads and previous customers for follow-ups, helping to encourage sales and gather insights.- Feedback Collection: Gather customer feedback during calls to assist in enhancing overall service quality.Required Skills and Expectations:- Communication Skills: Strong verbal communication skills in English and/or local languages are essential for effective interactions.- Listening Skills: Ability to listen attentively to customers and understand their needs.- Basic Computer Skills: Familiarity with using computers and handling databases is important for record-keeping tasks.- Team Player: Willingness to work collaboratively within a team to achieve common goals.- Positive Attitude: A friendly demeanor and enthusiasm can help create rapport with customers. This role requires a commitment to working full time from the office and is suitable for individuals who are eager to start their career in telemarketing.

As a Customer Support Specialist, you will be responsible for ensuring a positive experience for our customers through effective communication and problem-solving. Your main duties will include:- Responding to Customer Inquiries: You will handle incoming calls, emails, and chat requests from customers, addressing their questions or concerns promptly and professionally.- Resolving Issues: You will troubleshoot customer problems and provide solutions, ensuring issues are resolved efficiently and to the customers satisfaction.- Maintaining Customer Records: You will document all interactions with customers in our database, keeping track of issues, resolutions, and customer feedback to help improve our services.- Collaborating with Teams: You will work closely with other departments to ensure that customer needs are met and that any unresolved issues are escalated properly.- Providing Product Information: You will educate customers about our products and services, helping them understand features and benefits to enhance their experience.The ideal candidate should possess the following skills and expectations:- Strong communication skills in English, both written and verbal, to interact effectively with customers.- Problem-solving abilities to think critically and provide effective solutions to customer concerns.- A friendly and patient demeanor to create a positive interaction experience for customers.- Basic computer skills and familiarity with customer support software or CRM systems.- A minimum of 1 to 2 years of experience in a customer support role, preferably in a related field.- A bachelor's degree in B.A, B.B.A, or B.Com is required.

Hiring for International Voice Process (Customer Support) , HyderabadCTC: Up to 6.50 LPALocation: Hi Tech CityShift: US Night (Rotational)5 Days Working 2-Way CabEligibility:Any Graduate / PGMin 1 Years Experience in International Voice ProcessExcellent English CommunicationClear EPFO HistorySelection: HR Assessment Ops RoundInterested candidates can share their updated resume. HR Prajwal - 6309333115 prajwal@waterleafgroup.in References are highly appreciated!

We are seeking a Data Entry Specialist to join our team in Agra. This part-time role allows you to work from home, making it ideal for those looking to balance work and personal life. The position is open to male candidates with a 12th-grade education and requires minimal experience. Key Responsibilities:- Data Entry: Accurately input and update data into our systems, ensuring all information is correct and complete.- Data Verification: Review and validate data to check for errors or inconsistencies, helping to maintain high-quality records.- Record Management: Organize and maintain files and records, both digitally and physically, to ensure easy access and retrieval.- Reporting: Generate and prepare reports as needed, providing insights based on the data entered.- Collaboration: Work with team members to understand data entry needs and assist in improving data management processes.Required Skills and Expectations:Candidates should have basic computer skills, including proficiency in typing and familiarity with software like Microsoft Excel. Attention to detail is crucial to minimize errors and ensure accuracy in data. Good organizational skills are important for managing large volumes of information efficiently. The ideal candidate should possess strong communication skills, as collaboration with team members is necessary. A proactive attitude and willingness to learn are also important, especially for those with limited experience.

As a Customer Care Specialist, you will play a crucial role in providing excellent service to our customers. This position is based in Bani Park and requires you to work full-time from the office. The ideal candidate may have little to no prior experience, making it perfect for recent school graduates.Key Responsibilities:- Assist Customers: Respond to customer inquiries and complaints through various channels, such as phone, email, and chat. You will ensure their needs are met and issues are resolved efficiently.- Provide Product Information: Offer clear and accurate information about our products and services, helping customers to understand features and benefits to improve their experience.- Document Interactions: Keep a record of customer interactions and feedback in our database. This will help the team analyze common issues and improve our services.- Follow Up: Reach out to customers after resolving their issues to ensure satisfaction and build positive relationships.- Collaborate with Team: Work closely with other team members and departments to share insights and improve overall customer service delivery.Required Skills and Expectations:- Strong communication skills, both verbal and written, to interact effectively with customers and team members.- Basic computer skills to navigate software and manage customer information.- A positive attitude and a willingness to learn, which is essential for personal growth and adapting to new tasks.- Good problem-solving skills to address customer issues promptly and effectively. You should be eager to assist and provide solutions, contributing to a high level of customer satisfaction.

Pay: 20,000.00 - 35,000.00 per monthJob description:Job Title: Lead Generation Executive US Voice ProcessLocation: Lodha Supremus 2, Wagle Estate, Thane 400604Work Mode: Work from Office (7:30 pm to 4:30 am)Shift: Fixed Night Shift (US Process)Week Off: Saturday & SundayJob SummaryThe Lead Generation Executive will be responsible for making outbound calls to potential clients in the US market, identifying qualified prospects, and generating leads according to campaign requirements.Key Responsibilities Make outbound calls to US-based prospects. Generate and qualify sales leads based on campaign criteria. Maintain accurate CRM and call records. Achieve daily and weekly lead generation targets. Follow communication scripts and compliance guidelines. Coordinate with team leaders and sales teams to improve lead quality.Candidate Requirements Experience in International BPO / US Voice Process preferred. Freshers with excellent English communication skills may apply. Strong spoken English and phone communication skills. Confident and professional phone presence. Comfortable working night shifts (US process).Compensation & Benefits Incentives: Uncapped performance incentives. Work Schedule: Fixed night shift with Saturday & Sunday off. Opportunity to work in a growing international BPO environment.Job Types: Full-time, Permanent, FresherWork Location: In person