Voice Analyst Jobs

Monitor and evaluate inbound and outbound voice calls to ensure quality and process compliance.Conduct regular call audits based on defined quality scorecards and SOPs.Provide detailed feedback and coaching to agents to improve call handling and customer experience.Identify quality gaps, root causes, and recommend corrective actions.Prepare and maintain daily, weekly, and monthly QA reports.Track agent performance trends and share insights with Team Leaders and Management.Participate in calibration sessions with operations and training teams.

First Meridian hiring Announcement Urgent Hiring and immediate joiners preferred. Grab the opportunity .We're Hiring for one of our prestigious clients Job Title: Analyst Sales Operations(Bangalore)Work location: Domlur BangaloreWork Mode: Work From Office(3 days/week, 2 days WFH) (for female employee cab will be provided if shift timings are between 8pm to 6am)Candidates must be flexible for APJ, EMEA, and AMER shifts (assigned post-training)Interview Mode: Face-to-Face is MUSTJob Description:About Business Unit:Within the Master Data Governance (MDG) Organization, the purpose of the role is for driving operational efficiency, governance & accuracy within the MDG organization.Specifically, streamlining business processes and leveraging best practices.Role Overview:Focus is on centralizing administrative and system support functions and increasing our responsiveness to our business customers. The MDG analyst provides support to all Dell Technologies Business Units including but not limited to Sales, Services, Channels, Finance and other downstream clients.Key Responsibilities:Ability to work rotational hours APJ, US, EMEASupport and maintain all incoming MDG requestsComplete assigned daily requests in line with the defined SLAHandle customer escalations carry out root cause analysis on escalations with effective response timesAnalyze complex and disparate sets of data to make timely fact-based decisions and recommendationsAbility to engage with stakeholders to understand their needsAssist in preparing important KPIsProvide End of Quarter support aligning with key business units EOQ support structuresParticipate in regular team forums providing process improvement ideas and possible group training opportunitiesPrepare and deliver clear and well- organized presentations to stakeholders/team/leadershipGood team player with the ability to build rapport with stakeholders and fellow team members driving collaborative activities to achieve resultsPerforms other duties as requiredEssential Requirements:Strong English and local language spoken and writtenStrong analytical and customer service skillsExcellent organizational as well as multi- tasking skillsSelf-initiation and creative thinkingExcel and PowerPointHigh sense of urgencyDesirable Requirements:Proficient in MS Office applicationsSQL experience a plus but not requiredMandatory SkillsWorked in data management background,Handled any type of data.Support Experience, Working experience in Sales and/or Marketing domainExcellent verbal, and written communication skills.Multi-tasking capabilities, Stake holder management & engagement skills & real-time problem-solving skillIncubment should have worked in any international BPOLet me know if you know of anyone who would be a fit for this roleInterested candidates mail your resume : mohit.kumar@firstmeridianglobal.com

Greeting From Cameo Corporate Service Limited.Hiring For Non-Voice ProcessTime-10.00AM-4.00PMJob Description: Knowledge About Banking Industry Bank Loan Documents Processing Bank Loan Form KYC Verification System Knowledge is a must Flexible towards the working environment Adaptability towards the work culture Passion to achieve the Vision & Mission of company Benefits for Employees: PF, ESIC, Bonus, GratuityRequired Candidate profile:Any Degree/DiplomaBasic Typing KnowledgeObservation SkillExperience: FresherDay Shift LOCATION:Directly walk into the below mentioned address:-Carmel Building, 4th Floor,No.90, Arts College Road, New KG Car Parking.Coimbatore- 641 018.Contact Person: Ms. Priyanka (HR).Contact Number- 7200265429, 0422-4383063Call Between 09.00 Am To 06.30 pm

Hiring for 100 Voice Analyst Jobs in Rohtak, Raipur, Chhattisgarh, Pathankot, Shimla, Charkhi Dadri, Kasaragod, Narayanpur, Dharwad, Trivandrum/Thiruvananthapuram, Bikaner, jaislma, for Freshers,Required Educational Qualification is : Higher Secondary with Good knowledge in Good Communication, location Language etc.

Dear Candidate ,Give dynamic start to your career with VMS Group SECRET TECHNOLOGIES INDIA , we are looking for freshers and experienced candidates who want to make good career in IT or NON It field.Job Type: Full time.Eligibility criteria : Fresher /Experience 0-5 Year.Location : Pune. OR PAN INDIADesired Qualification - Any Bachelor degree Minimum BA ,B.Com - Commerce, B.E , B.Tech, M.Sc , M.C.A B.C.A ,Any Graduates, Post Graduates, can also apply. Should be comfortable to work any location of pune or Pan India.Your application for theTesting & DevelopmentBack Office / Data EntryTechnical Support, Non-Voice ProcessBDE (canadian, US, UK)-In HouseBusiness Development Executive, On FieldOperations/Customer Service , Customer Service (Web)BPO MNC and Domestic ( Hindi Marathi or Any local language)Accounts & Finance /Financial AnalystPosition stood out to us and we would like to invite you for a Face to face interview Telephone interview at our office to get to know you a bit better.You will meet with the MR. Prem Sir or Aishwarya Ma'am.The interview will last about 20 minutes and you'll have the chance to discuss the above position and learn more about our company. Please carry your updated resume at list Two CopiesDesired Candidate - Candidate should be Dynamic, Enterprising, Presentable with excellent communication and written skills.If candidate is interested please visit our office. Monday to Saturday 10 am to 5 pm bitwin anytime Meet- Prem Sir / Ms. Aishwarya Ma'am Interview Venue-building A -15th , city vista, foundation road, Kharadi, Pune, Maharashtra 411014We will take 2 rounds of an interview.-Contact No. 7066165593 Aishwarya Ma'am 7066147637 Prem Sir 1. HR Round and simple logic checking P.I round.2. Technical HR Final round by Senior HR Manager.Thanks & Regards SECRET TECHNOLOGIES INDIA VMS GROUP Placement / Contract Labour / Real EstateAddress -building A -15th , city vista, foundation road, Kharadi, Pune, Mahara

Hi,Greetings from Wissen Infotech!!!This is further to your discussion with Wissen infotech we are happy to inform you that you have been shortlisted for a face-to-face interview with Wissen infotech.Mention Sharath Mettupalli at top of your Resume.We are looking for only Service Desk Role between 3-5 Years of Experience, only for Bangalore Location and looking only for Immediate Joiners and who can immediate, It will be Work from office JOB with Rotational Shifts, we Does not provide any CAB Facility. Interested Candidates can come for F2F Interview for Below Location and Mention Sharath Mettupalli at top of your ResumeHere are the details of your interview.Date 5th-OCT-2024Time 10 AM-4pmContact Person Sharath MettupalliInterview Location BangaloreMode of Interview Face to faceAddress Bangalore Address:176,4th Floor, Adarsh Eco Place, KIADB EPIP 2nd phase, Whitefield, Bengaluru, Karnataka 560066.You are required to carry the following documents with you (MANDATORY)1. Your Hard copy of resume and write Wissen Infotech on top of the resume2. Photo Identity Proof( PAN Card/Voter ID Card/Aadhar Card)3. Copy of this Mail Kindly acknowledge this mail and feel free to call me for any challenges All the Best and kindly keep me posted on the interview process after attending the interview. GOOD LUCK !!

Candidates should have an experience into following :- International Voice/ Blended process- Should have worked on the terms like 7QC tools , RCA and Feedback sharing strategies- Should have worked on customer servicesWork mode - US shiftsWork timings- 5 days working and 2 days rotational off

Resolving customer grievancesAddress customer queriesMaintain good relations with clients & CustomersRegular follow-up with clients&customersTeam handingDriving Team's performanceAchieving quality targets

Customer Service Executive (Voice/Blended/USA)The executives primary role is to be responsible for various aspects of the e-commerce process like inventory reconciliation, order fulfillment, shipments & catalog modifications. They are responsible for coordination with stakeholders and ensuring the timely completion and resolution of transactional operational tasks. They communicate over phone regularly with various counterparts to gather updates and address any operational challenges.Roles & Responsibilities Manage day-to-day coordination with different retail brands to ensure timely pickups, shipments & order fulfillment. Efficiently coordinate and schedule inventory updates from retail brands. Maintain clear and constant communication with retail brands. Proactively address any potential issues or delays to ensure timely pickups. Foster and maintain strong relationships with retail brands. Adapt and handle unexpected challenges, such as delays and changes in schedules.Required Candidate Profile- Excellent written and verbal communication skills- Phone and email etiquettes to effectively address customer queries- Have Customer Empathy - ability to identify and understand customer's situation and motivesExperience2 4 years experience in a similar roleUSA Calling experience a mustEducation Graduate (10+2+2/3)Age 30 yrs (+/- 5yrs)Working Hours 2.00 pm to 12.00 am Mon-Fri Salary 3-4 Lacs P.A.

Job Openings for 30 tele-caller Jobs for Freshers in Chennai,Salem,Madurai,Tiruchirappalli/Trichy,Coimbatore,Erode,Theni,Thoothukudi,Karur,Kambam,Vellore,Thiruvallalar, Chennai,Telecaller,Tamil Telecaller,Tamil Voice process,BPO Executive,BPO Analyst,BPO Customer Support Executive,Inside Sales Executive,Telesales Executive, having Educational qualification of : Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, B.A, B.C.A, B.B.A, B.Com with Good knowledge in BPO Call Center,Tele Marketing, Telecaller,Tamil Telecaller,Tamil Voice process,BPO Executive,BPO Analyst,BPO Customer Support Executive,Inside Sales Executive,Telesales Executive etc.Padmini - 9952266167Yogeshwari - 6374857933Shanmathi - 9043906854Pavasree - 7708746113 Abinaya - 7558138656 Jinu - 9095209155

Job Description :The position holder will be responsible to achieve collection targets on monthly basis by making calls to the customers whos monthly installment (EMI) is due or who have not paid the installment on due date, explaining the consequences of not paying on time , providing payment options as per the process and follow up till the time the due installment is cleared.

Job Description: -To provide technical support and assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest.To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.Job Details or accountabilities: -- Serve as the first point of contact for customers seeking technical assistance through variouschannels like phone, chat and email.- Experience in Core IT Support, Addressing Clients Worldwide- Experience troubleshooting and configuring desktop hardware and associated peripherals.- Experience In Multi-Factor Authentication and RSA SecurID- Experience In Virtual Desktop Instances (Oracle / Citrix)- Ability to work in a team environment and communicate effectively through chat systems (e.g.Microsoft teams, Skype)- Experience in ServiceDesk Ticketing Tool ServiceNow.- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.- Experience working in a fast-paced environment.- Strong customer service experience.- Excellent communication skills.- Ability to multitask well.- Real time Ticket creation and documentation.- Ability to perform tasks within SLAs.- Perform remote troubleshooting through diagnostic techniques and pertinent questions.- Determine the best solution based on the SOPs / KBs related to the issue and the relevantdetails provided by customers.- Walk the customer through the problem-solving process.- Escalate unresolved issues to the next level of support personnel.- Provide accurate information on IT products or services.- Record events and problems and their resolution in logs.- Follow-up and update

Job Openings for 25 Voice/Non Voice Process Jobs for Freshers in Bengaluru,Customer Care Consultant,Voice Process Executive,Chat Support Executive,Quality Analyst, having Educational qualification of : Higher Secondary, Other Bachelor Degree with Good knowledge in Customer Care Consultant,Voice Process Executive,Chat Support Executive,Quality Analyst etc.

Role:-1. Quality Analyst - Inbound Semi Voice (Fintech Background)*Education:-Any Graduation*Experience:-At least 1- 2 year experience with the relevant domain.*Working days:-6 days working, 1 week off. Rotational shift (8 to 8 window)*Required skills:-1. Excellent English + Hindi must2. Excellent in managing KPI & KRA like NPA, CSAT, DSAT, Calibration, Canned response, Concurrency ratio etc3. Should have experience in handling inbound + Email Audits4. Good in analytical skills and excel reporting5. Proven Experience As Quality Analyst on papers.

Greetings from Probity Consultancy !!Hiring for AR ANALYST US HEALTHCARE - MEDICAL BILLING PROCESSRole: AR ANALYST- Experienced Candidates (Relevant Exp 0.6months 3 Years)Shift Time: DAY SHIFT No of openings: 30Location: ChennaiSalary: Based on Experience and Performance *** If interested contact to the number mentioned ***

Our team is looking for an IT analyst to work as a member of our internal technical support team to, process Level 1 technical requests from internal employees over the phone and tickets. Responsibilities: Function as an Internal IT Technical Support Executive catering to inbound calls. Provide resolution of procedural, process, information, and technical problems for requests from the internal client base submitted over the phone or automated means. Provide an audit trail of all problems and resolutions (input, monitor, action, close) through the use of required tools. Assume ownership of any IT problem from any internal client and follow the path of escalated contacts to ensure the problems are resolved in timely and effective ways to the satisfaction of the requestor and well within the contractual agreements. Follow up with clients and utilize case handling and closure policies to insure satisfaction both from users and employers. Identify systematic problems and/or recommend opportunities for improvement that will eliminate or reduce problems in the field. Act as an advocate for internal clients to ensure their needs and concerns are addressed. Follow established procedures for call referral, escalation, and problem resolution. Work cooperatively with other team members to resolve problems to the satisfaction of the administrators. Recommend modifications to existing procedures or new procedures that will improve the overall operation of the Service Desk Team. Perform other duties and responsibilities as assigned. Minimum Requirements Grad Degree (CS or EE a plus). Excellent written and Verbal communication skills. Ability to communicate clearly and effectively with all levels of IT and Non-IT staff via phone, email, and/or IM. Absolute availability and adherence to work shifts as assigned on a 24/7 mode. This includes assignments on weekend support and night shift as per process requirements.

Conduct call audits and suggest corrective measures to meet client SLAs. Adept in Quality Tools. Experience in Outbound banking process will be preferred

Quality Analysis Audit the calls taken by the agents to ensure high quality Communication and Feedback Conduct team briefs as scheduled by the work force management team and inline with the weeklyfocus agenda set by the Operations Managers. Ensure regular feedback is given to Agents with regards to action plans that have been set Reporting and Administration Track and accurately update operational performance for Agents on a weekly basis. Compiling and sending reports as required by the business for relevant updates. Customer Satisfaction Drive the focus on improving the customer experience on every interaction through call listening,quality checking, coaching and feedback. Training the agentsTraining the newly inducted agents about the campaigns and regularly interacting with them tomaintain and upgrade the quality of calls

Urgent hiring for International chat processDescription:- chat process- Minimum 12th Pass- Rotational Shifts- Rotational week offs- Work from Office- Immediate joining- 25-30 WPM typing speed- Cab facility is provided- Excellent english communicationResponsibilities:- Must be able to address customer specific problems- Maintain customer records and conversations- Answer incoming queries on chat- Able to resolve the problems and provide resolutions- should be able to communicate effectivelyHow to apply:Interested candidates may apply by sharing profiles.How to share profiles:Whats app profiles at eight-zero-eight-one-nine-five-seven-two-six-sevenWhat salary is offered:Starting salary is TWENTY thousand and can go upto THIRTY-thousand per monthWho can apply:Both Freshers and Experience can applyThis job is offered by CREST Group & Arcforce

Urgent hiring for International processDescription:- Voice process- Minimum 12th Pass- Rotational Shifts- Rotational week offs- Work from Office- Immediate joining- 25-30 WPM typing speed- Cab facility is provided- Excellent english communicationResponsibilities:- Must be able to address customer specific problems- Maintain customer records and conversations- Answer incoming queries on call- Able to resolve the problems and provide resolutions- should be able to communicate effectivelyHow to apply:Interested candidates may apply by sharing profiles.How to share profiles:Whats app profiles at six-two-three-nine-zero-seven-four-five-zero-oneWhat salary is offered:Starting salary is TWENTY thousand and can go upto THIRTY-thousand per monthWho can apply:Both Freshers and Experience can applyThis job is offered by CREST Group & Arcforces

Description:- Voice process- Minimum 12th Pass- Rotational Shifts- Rotational week offs- Work from Office- Immediate joining- 25-30 WPM typing speed- Cab facility is provided- Excellent english communicationResponsibilities:- Must be able to address customer specific problems- Maintain customer records and conversations- Answer incoming queries on call- Able to resolve the problems and provide resolutions- should be able to communicate effectivelyHow to apply:Interested candidates may apply by sharing profiles.How to share profiles:Whats app profiles at six-two-three-nine-zero-seven-four-five-zero-oneWhat salary is offered:Starting salary is TWENTY thousand and can go upto THIRTY-thousand per monthWho can apply:Both Freshers and Experience can applyThis job is offered by CREST Group & Arcforces

Greeting From Cameo Corporate Service Limited.Hiring For Non-Voice ProcessTime-10.00AM-4.00PMJob Description: Knowledge About Banking Industry Bank Loan Documents Processing Bank Loan Form KYC Verification System Knowledge is a must Flexible towards the working environment Adaptability towards the work culture Passion to achieve the Vision & Mission of company Benefits for Employees: PF, ESIC, Bonus, GratuityRequired Candidate profile:Any Degree/DiplomaBasic Typing KnowledgeObservation SkillExperience: FresherDay Shift LOCATION:Directly walk into the below mentioned address:-Carmel Building, 4th Floor,No.90, Arts College Road, New KG Car Parking.Coimbatore- 641 018.Contact Person: Ms. Priyanka (HR).Contact Number- 7200265429, 0422-4383063Call Between 09.00 Am To 06.30 pm

Greeting From Cameo Corporate Service Limited.Hiring For Non-Voice ProcessInterview Date-: 21.1.2024 TO 29.01.2024Time-10.00AM-4.00PMJob Description: Knowledge About Banking Industry Bank Loan Documents Processing Bank Loan Form KYC Verification System Knowledge is a must Flexible towards the working environment Adaptability towards the work culture Passion to achieve the Vision & Mission of company Benefits for Employees: PF, ESIC, Bonus, GratuityRequired Candidate profile:Any Degree/DiplomaBasic Typing KnowledgeObservation SkillExperience: FresherDay Shift LOCATION:Directly walk into the below mentioned address:-Carmel Building, 4th Floor,No.90, Arts College Road, New KG Car Parking.Coimbatore- 641 018.Contact Person: Ms. Priyanka (HR).