Ticket Booking Fresher Jobs in Dumka

Duties and responsibilitiesBooking and reservations: Assisting customers with booking flights, modifying existing reservations, and selecting seats.Ticket issuance and payment: Issuing and reissuing tickets, processing payments via cash, credit cards, or other methods, and handling refunds.Customer inquiries: Providing flight information, including schedules, fares, and connections. They also answer questions about baggage policies, delays, and other travel-related issues.Check-in assistance: Helping passengers with the check-in process, verifying travel documents like passports and visas, and tagging checked baggage.Problem resolution: Addressing customer complaints, resolving ticketing issues, and assisting passengers affected by flight delays or cancellations.Coordination: Working with airlines and airport ground staff to ensure efficient operations and seamless customer service.Administrative tasks: Maintaining accurate records of bookings, transactions, and passenger information using airline reservation systems. Essential skills and qualificationsCustomer service skills: The ability to remain calm and professional while assisting a diverse range of passengers, especially those who may be frustrated or stressed.Computer literacy: Proficiency with airline reservation systems, also known as Global Distribution Systems (GDS), such as Amadeus, Sabre, or Galileo.Communication skills: Excellent verbal and interpersonal skills for clear and effective interaction with both passengers and other staff members.Attention to detail: Accuracy is critical when entering passenger details and processing tickets to avoid costly mistakes.

Job Openings for 21 Airport Ticketing Executive Jobs for Freshers in Bhubaneswar, Jharsuguda, Jharia Dhanbad, Ranchi, Patna, Gaya, Mayurbhanj, South 24 Parganas, Dumka, Raipur, Chhattisgarh, having Educational qualification of : Higher Secondary, Secondary School, Diploma, B.A with Good knowledge in Customer Relationship, Air Ticketing, Ticket Booking etc.

As an Airport Ticketing Agent, you will be the first point of contact for passengers, helping them with ticket bookings and travel inquiries. Your role is crucial in ensuring that travelers have a smooth experience at the airport. Key Responsibilities:- Ticket Booking: Assist passengers in booking flight tickets according to their preferences, ensuring accurate information is provided.- Customer Assistance: Address passenger queries regarding flights, baggage, and airport services to enhance their travel experience.- Check-in Support: Guide passengers through the check-in process, ensuring they understand necessary procedures and documentation.- Issue Resolution: Handle issues such as flight changes, cancellations, and refunds efficiently to minimize inconvenience for travelers.- Payment Processing: Process payments for ticket bookings, ensuring accuracy in transactions and handling cash or card payments securely.- Documentation Handling: Verify passenger identification and travel documents to ensure compliance with airline regulations.- Coordination with Airlines: Liaise with various airlines to provide updated information on flights and assist with special requests or needs.Required Skills and Expectations:Candidates should have completed at least the 10th grade and possess strong communication skills to interact effectively with passengers. Basic knowledge of computers and ticketing systems will be an advantage. The ability to resolve issues efficiently and work well in a fast-paced environment is essential. Attention to detail and a friendly attitude will help in providing excellent customer service. A willingness to learn and adapt to various situations is expected in this role.