Telephone Handling Job Vacancies in Whitefield

- Greet and welcome guests: The front office executive is responsible for welcoming visitors and guests to the office in a friendly and professional manner.- Answer and route incoming calls: It is essential for the front office executive to handle incoming calls, provide information, and redirect calls to the appropriate departments or individuals.- Manage front desk operations: The individual will be responsible for efficiently managing the front desk, including organizing schedules, appointments, and ensuring the office's smooth operation.- Maintain office cleanliness: Keeping the front office area clean and organized is a key responsibility to create a positive first impression for visitors.- Assist with administrative tasks: The front office executive may be required to provide administrative support, such as filing documents, handling emails, and assisting with office tasks as needed.Skills and Expectations:- Excellent communication skills: The individual should have strong verbal and written communication skills to interact effectively with visitors and staff.- Organizational skills: Being organized and detail-oriented is crucial for managing front desk operations efficiently.- Basic computer skills: Proficiency in using basic computer programs such as MS Office for administrative tasks is required.- Professional demeanor: The front office executive should maintain a professional and courteous attitude at all times when dealing with guests and colleagues.- Punctuality: Being punctual and reliable in attending work is important for this role to ensure the smooth functioning of front office operations.

Who Can Apply?We welcome applications from a wide range of candidates who are enthusiastic about building a career in customer service and the BPO industry : As part of our growing team, we are hiring dynamic and customer-oriented professionals for our voice Process who can communicate fluently in English and can speak Hindi fluently . Any Graduate /12th /PUC passed from any stream or discipline Candidates with active backlogs are also eligible Freshers looking to start their career in the BPO sector or EXP Experienced professionals from any customer service background Job seekers looking for immediate joiningINDUSTRY : BANKING BFSI Role: Customer Support Executive BANKING PROCESSWork Location : Bangalore Whitefield (Prestige shantiniketan ,crescent 3) .Job Type : Full-timeMode of Work : Work from Office Total Openings : 170 +For more details/Schedule interview contact HR Hashir @ 7411684007Interview venue: Time from 9:00am Onwards ( 24th NOV to 28th NOV)What Is Expected from the Role?Handle inbound call to assist customers with their queries or concerns.No MTI or basic understanding Clear and fluent speech essential .Communicate effectively in multiple languages to address customer needs.Maintain a positive, empathetic, and professional attitude at all times.Follow up on customer interactions and ensure resolution of issues within TAT (Turnaround Time).Key Responsibilities:Provide voice-based support to customers in multiple languages.Troubleshoot basic queries related to products, services, or accounts.Deliver high-quality service by maintaining call quality, efficiency, and customer satisfaction.Escalate complex issues to the appropriate department/team.Ensure confidentiality and security of customer information.Meet and exceed daily/weekly performance targets (KPIs).RegardsHUMANRESOURCETEAM

Handling executive role at Hospitals.* Assisting patients in registration*Navigating the patients to respective departments* Appointment Booking, assisting with queries* Feedback collection and escalation of feedback to respective heads* Translation service requiredSkills RequiredFluency in spoken and written englishBasic computerMS office, MS Excel

Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)Greet and welcome guestsAnswer questions and address complaintsAnswer all incoming calls and redirect them or keep messagesReceive letters, packages etc. and distribute themPrepare outgoing mail by drafting correspondence, securing parcels etc.Check, sort and forward emailsMonitor office supplies and place orders when necessaryKeep updated records and filesMonitor office expenses and costsTake up other duties as assigned (travel arrangements, schedules etc.)