Fresher Technical Voice Process Jobs

Customer Service ExecutiveHandle inbound and outbound customer calls, emails, or chats professionally.Respond to customer inquiries and provide accurate information about products or services.Resolve customer complaints and issues in a timely and effective manner.Maintain a high level of customer satisfaction and service quality.Record and update customer interactions in the CRM system.Escalate complex issues to the relevant department when required.Follow company policies, service standards, and communication guidelines.Build positive relationships with customers and ensure a smooth service experience.Meet individual and team performance targets (quality, productivity, and response time).Stay updated with company products, services, and processes.

We are looking for a Call Support Executive with excellent English communication skills to handle inbound and outbound calls, assist customers, and provide high-quality support. The ideal candidate should be confident, customer-focused, and able to communicate clearly and professionally in English.

Handling customer complaints. Dealing with unhappy customers and handling complaints is an almost inescapable duty of many customer service employees.

Hiring for 50 Customer Service Representative Jobs in Mumbai for Freshers,Required Educational Qualification is : 12th Pass, I.T.I., B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, BDS, BAMS, Bachelor of Hotel Management, B.Pharma, B.Sc, B.E, B.Tech, LLB, MBBS, BVSC, Other Bachelor Degree, Post Graduate Diploma, M.A, M.Arch, M.C.A, M.B.A/PGDM, M.Com, M.Ed, M.Pharma, M.Sc, M.Tech, MSW, MVSC, Any Master Degree with Good knowledge in Customer Relationship, Outbound Calling, Desktop Support, Internal Communication, Customer Service, Customer Support, Voice Process, Technical Services, Inbound, Outbound Sales, English Language, Inbound Process, Inbound Voice Process, Customer Calling, Good Communication etc.

We are looking for enthusiastic and customer-focused individuals to join our dynamic BPO team. The Customer Service Representative will handle inbound and/or outbound calls, emails, or chat support to assist customers with inquiries, provide product/service information, resolve issues, and ensure a positive customer experience.We are looking for enthusiastic and customer-focused individuals to join our dynamic BPO team. The Customer Service Representative will handle inbound and/or outbound calls, emails, or chat support to assist customers with inquiries, provide product/service information, resolve issues, and ensure a positive customer experience.

Hiring for 15 Customer Associate Jobs in Chennai, for Freshers,Required Educational Qualification is : 12th Pass, 10th Pass, B.A, B.Arch, B.C.A, B.B.A, B.Com, B.E, B.Tech, M.Com with Good knowledge in Leadership, Team Building, Leadership Skills, Team Tracker, Team Motivation, Customer Support, Customer Care, Customer Service, Customer Relationship, Interpersonal Skills, Technical Services, Voice Process, International Call Center etc. hiring for freshers and Tamil speaking candidates for tamil voice process

Empathy. An empathetic listener understands and can share the customer's feelings. ...Communication. ...Patience. ...Problem solving. ...Active listening. ...Reframing ability. ...Time management. ...Adaptability

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer Service Representative Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.Customer Service Representative Requirements:High school diploma, general education degree, or equivalent.Ability to stay calm when customers are stressed or upset.Comfortable using computers.Experience working with customer support.

sales / customer service

Job descriptionMega Walk- in drive - Hiring for International Voice Process Customer Support.We are seeking a dynamic and customer-focused individuals to join our team as a Customer Support Associate for our International Blended Process. This role involves handling customer interactions through voice, providing excellent service and resolving queries efficiently.Key Responsibilities-Provide voice-based support to international customers.Handle and resolve customer queries effectively and efficiently.Comfortable working in rotational night shifts including night shifts.Adhere to process requirements and achieve performance targets.Excellent English communication skills (verbal and written).Salary Range: 18,000 to 30,000 per month (based on experience & performance)Shift: rotational night shift with 2 rotational offs per weekEducation HSC / Grad Fresher or Experience will do.Benefits-Lucrative performance-based incentivesMedical Insurance coverageCab facility provided for convenient travelTravel Allowance included:- Rs:-1750Work-life balance with 2 rotational weekly offsJoining bonus of 10k if joined before 13th Aug 202.Address: - Sutherland Global Services, 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC, Kalwa Industrial Estate, Thane- Belapur Road, Airoli, Navi Mumbai, Maharashtra, 400708.Walk-in timing 2pm to 6pm from 12th Aug and 14th Aug.Please note carry your resume and Mention HR Poonam at the Top of the resume.Share your resume:- poonam.dalvi@sutherlandglobal.comHR contact:- 9167904653Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

Job DescriptionThe ideal candidate will be a seasoned software engineer who is efficient, accurate and has afriendly approach to deliver support services to our Software clients. Salary Salary should not be a constrain for a good resourceIndustry - Office Equipment / Automation / IT Software & Software Services / Electronic / Securityand SurveillanceFunctional Area Customer SuccessRole Executive Software SupportEmployment Type - Permanent Job, Full TimeWork location Ahmedabad [Prahaladnagar]Client Visit OccasionallyShift Regular Day ShiftJob Role Role would require day in day out client interactions over telephonic calls and remotesession over any desk or any other remote tool. End to End software implementation: installation, configuration, integration, definingvarious policies as per the client requirements etc, and get the certification of completionfrom the client. Train the users functionally and technically on our various softwares aspects. Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoctraining to customers who use the companys product, replying to inbound queries. Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server. Ensure customers remain satisfied with the product by educating them about functionalcapabilities and possible upgrades. Aid with the development and improvement of the product by gathering feedback toidentify recurring issues and addressing these with the product manager. Maintain excellent service standards, going above and beyond to ensure customersatisfaction and retention. Escalate unresolved queries to respective departments for accurate redressal. Knowledge on ticket management system. Required Skills Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc(Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA. 0 to 2 Years experience in Software - Customer Success / Support Domain. Experience of working with various databases like SQL, Oracle & MS Access or withsoftware implementation & ticketing tool will be an added advantage. Good understanding of computer, internet and IT literacy with the ability to learn newtechnology quickly. Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors Basic knowledge on networking, windows desktop/servers, IIS and troubleshooting tools Good listening and problem-solving skills Customer service and a customer centric attitudeDesired Personality traits Soft spoken & pleasing, professional, presentable at the same time sharp to handle smalland large clients Technically &Logically Strong Strong analytic, problem solving & Interpersonal Skills Strong work ethics and sense of commitment Ability to balance multiple prioritiesKey Result Areas Customer Satisfaction of assigned clients Problem & query analysis, understanding & SolvingKey Performance Indicators Prompt, responsive, responsible, and friendly approach to client situations Zero customer complaints Client Feedback

Job descriptionRoles and ResponsibilitiesHelping the customers solve their queries over calls.Providing proper solutions and ensuring utmost customer satisfaction.Provide technical support to the customers.Identifying and fixing issues with software, hardware, networks, or systemsAddressing customer concerns, complaints, and inquiries in a professional and compassionate mannerPreferred candidate profile: immediate joinersSalient Features: Day Rotational: Between 8 AM and 10 PM (For Female till 8 PM)6 working days working and 1 day rotational off.CTC: 24KEducation & Experience Qualifications for Multiple RequirementsDiploma/GraduateFreshers can also apply.Good Communication & Interpersonal Skills.English + Hindi is mandatoryMode of work: Work from office

Dear Candidate ,Give dynamic start to your career with VMS Group SECRET TECHNOLOGIES INDIA , we are looking for freshers and experienced candidates who want to make good career in IT or NON It field.Job Type: Full time.Eligibility criteria : Fresher /Experience 0-5 Year.Location : Pune. OR PAN INDIADesired Qualification - Any Bachelor degree Minimum BA ,B.Com - Commerce, B.E , B.Tech, M.Sc , M.C.A B.C.A ,Any Graduates, Post Graduates, can also apply. Should be comfortable to work any location of pune or Pan India.Your application for theTesting & DevelopmentBack Office / Data EntryTechnical Support, Non-Voice ProcessBDE (canadian, US, UK)-In HouseBusiness Development Executive, On FieldOperations/Customer Service , Customer Service (Web)BPO MNC and Domestic ( Hindi Marathi or Any local language)Accounts & Finance /Financial AnalystPosition stood out to us and we would like to invite you for a Face to face interview Telephone interview at our office to get to know you a bit better.You will meet with the MR. Prem Sir or Aishwarya Ma'am.The interview will last about 20 minutes and you'll have the chance to discuss the above position and learn more about our company. Please carry your updated resume at list Two CopiesDesired Candidate - Candidate should be Dynamic, Enterprising, Presentable with excellent communication and written skills.If candidate is interested please visit our office. Monday to Saturday 10 am to 5 pm bitwin anytime Meet- Prem Sir / Ms. Aishwarya Ma'am Interview Venue-building A -15th , city vista, foundation road, Kharadi, Pune, Maharashtra 411014We will take 2 rounds of an interview.-Contact No. 7066165593 Aishwarya Ma'am 7066147637 Prem Sir 1. HR Round and simple logic checking P.I round.2. Technical HR Final round by Senior HR Manager.Thanks & Regards SECRET TECHNOLOGIES INDIA VMS GROUP Placement / Contract Labour / Real EstateAddress -building A -15th , city vista, foundation road, Kharadi, Pune, Mahara

ob descriptionAre you a bilingual powerhouse with excellent communication skills in both English and Hindi? Are you looking for a dynamic and fast-paced work environment where you can utilize your language proficiency? Look no further than Hyures!Key responsibilities:1. Handle inbound and outbound calls in a professional and courteous manner, assisting customers with their queries and concerns.2. Respond to emails and messages in a timely and efficient manner, providing accurate information and resolution to customer issues.3. Maintain detailed records of customer interactions and transactions, ensuring all information is accurately documented.4. Collaborate with team members and other departments to escalate complex issues and provide seamless customer service.5. Stay updated on product knowledge and company policies to provide accurate information to customers.6. Meet and exceed performance metrics, including call handling time, customer satisfaction, and resolution rates.7. Continuously strive to improve processes and contribute to a positive team environment.Key Roles and Responsibilities:Technical Support:DSEs provide on-site and remote support to users, addressing hardware, software, and network-related issues. They troubleshoot problems, diagnose system failures, and identify root causes, ensuring smooth operation of desktop environments.Hardware and Software Management:DSEs are involved in installing, configuring, and upgrading hardware and software, including operating systems, applications, and peripherals. They may also manage software licensing and ensure compliance with company policies.Problem Resolution:DSEs handle a wide range of technical issues, from basic user queries to complex hardware and software problems. They document solutions for future reference and to create a knowledge base.End-User Training:DSEs may provide training to users on new software, hardware, or systems. They explain troubleshooting steps and provide guidance on proper usage of technical systems.Network Connectivity:DSEs troubleshoot network connectivity issues, ensuring users can access necessary resources and communicate effectively.Inventory Management:DSEs may be responsible for managing technology inventory, tracking hardware and software assets.Documentation:DSEs document technical issues, solutions, and procedures for future reference.Escalation:DSEs understand when to escalate complex issues to higher-level support personnel.Customer Interaction:DSEs interact with users directly, either in person, over the phone, or via email, to understand and resolve their issues. They should have good communication and customer service skills.Salary:2,8,0000 - 450000 /yearExperience:0 year to 2 yearsSkills required:English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken) and Hindi Proficiency (Written)Total Vacancy: 250Talk to HRMahalakshmi8056905397

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to answer customer questions or resolve complaints.The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.ResponsibilitiesCustomer Service Responsibilities list:Manage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersRequirements and skillsProven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively

We are actively hiring for fresher & Experienced candidates for (Voice & Non-voice process)Looking for immediate joiners!Requirement -Both 12th graders and graduates can apply!Fresher and Minimum 1 year experience can applyUS Shift : 6.30 Pm to 4.30 Am Male & Female Both can applySalary - Based On your Interview performanceIf more info contact us : 9385364406