Technical Support Executive Job Vacancies in Tamil Nadu

Position: Technical Support Executive(Chat Process)Department: Technical Support / Customer SupportExperience: 6 Months - 3 YearsEmployment Type: Full-TimeLocation: Perungudi, ChennaiJob SummaryWe are looking for a Technical Support Executive - Chat Process to provide technical assistance to customers through live chat. The candidate will be responsible for understanding customer issues, troubleshooting basic technical problems, providing accurate solutions, and ensuring a positive customer experience.Key Responsibilities- Handle customer technical queries through live chat in a professional and timely manner.- Understand customer concerns and identify the root cause of technical issues.- Provide step-by-step troubleshooting and appropriate solutions through chat.- Assist customers with product/service-related technical issues.- Follow predefined troubleshooting procedures, scripts, and Standard Operating Procedures (SOPs).- Escalate complex or unresolved issues to the appropriate technical team.- Maintain accurate records of customer interactions and issue resolutions.- Follow up on pending or escalated issues whenever required.- Maintain proper chat etiquette, professionalism, and customer-friendly communication.- Meet defined AHT, FCR, CSAT, quality, productivity, and response-time targets.Required Skills & Qualifications- 6 months - 3 years of experience in Technical Support, Chat Support, Customer Support, or IT Support.- Good written communication skills in English.- Basic knowledge of computers, operating systems, internet, and common technical troubleshooting.- Good typing speed and accuracy. (Avg 30 WPM)- Ability to multitask and handle multiple chat interactions when required.- Customer-focused attitude with good patience and professionalism.- Willingness to work in rotational shifts, if required.

# Provide support and training to ERP users# Maintain and manage the ERP system across various modules# Assist in ERP implementation, upgrades, and regular updates# Coordinate with internal teams to understand business requirements and translate them into ERP solutions# Troubleshoot system issues and escalate to vendors when needed# Monitor ERP system performance and ensure data integrity# Prepare and maintain documentation, reports, and manuals# Daily tasks and key functions# Team structure and reporting managerJob Types: Full-time, PermanentBenefits:Health insuranceLife insuranceProvident FundWork Location: In person

Hi,Hiring Freshers with good communication skills.Night Shift-6.30 PM to 3.30 AM-5 working daysMail your resume to rlavanya@gembrill.com or call Lavanya at 9940066935.

Provide support and training to ERP users# Maintain and manage the ERP system across various modules# Assist in ERP implementation, upgrades, and regular updates# Coordinate with internal teams to understand business requirements and translate them into ERP solutions# Troubleshoot system issues and escalate to vendors when needed# Monitor ERP system performance and ensure data integrity# Prepare and maintain documentation, reports, and manuals# Daily tasks and key functions# Team structure and reporting manager

We are looking for enthusiastic candidates with strong communication and customer-handling skills.Freshers are warmly welcome to apply.The role involves interacting with customers, understanding their needs, and providing effective support.Candidates should be proactive, positive, and willing to learn.If youre passionate about building your career, this opportunity is for you!

Job Title: Technical Support Associate L1 / L2Location: Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai (Office-based / Remote)Experience: 13 years (Freshers with tech background can apply)Salary: 20,000 35,000/month + Shift AllowanceShift: Rotational / Night (US, UK processes)Responsibilities:Respond to product or service issues via phone/email/chat.Troubleshoot Level 1 issues (login, access, connectivity, settings).Document tickets and escalate complex cases.Ensure resolution within SLAs.Requirements:Strong English communication.Basic understanding of networking, SaaS tools, CRM systems.Knowledge of Zendesk, Freshdesk, or Jira is a plus.Willingness to work night shifts.Perks:Internet reimbursement (for remote).Shift allowance + performance bonus.Certification opportunities (ITIL, etc.). Apply now by sending your updated resume to careers@arckits.com If possible, mention your preferred work location (Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai Office-based or Remote) in the subject line or message to help us serve you better. Please Note:Due to a high volume of applications, we may not be able to respond to each email individually.If your profile matches an active requirement, our HR team will get in touch with you shortly.We appreciate your interest and thank you for considering opportunities with us. Recruitment Team, Arck RecruitmentYour Trusted Partner for Business Support Hiring Across Roles, Sectors & Cities.

Bachelor's degree in Information Technology, Computer Science, or a related field preferred.1 - 2 years of proven experience as a Technical Support Specialist or similar role.Strong knowledge of computer systems, software, and hardware.Experience with remote desktop applications and help desk software.Excellent problem-solving and communication skills in.Fluency in English, both written and verbal, is required.Ability to work independently and as part of a team.Customer-oriented mindset with the ability to handle challenging situations professionally.Technical certifications are a plus.

1. IT Infrastructure ManagementMaintain and troubleshoot hardware (computers, printers, bar code scanners, bio metric devices, etc.) used in garment production units and offices. Ensure smooth functioning of LAN/WAN, Wi-Fi, and internet connectivity across factory and office premises.Manage data backup, storage, and recovery processes. 2. Software & ERP SupportProvide support for ERP/garment industry-specific software (such as SAP, Tally, or customized production planning systems).Coordinate with vendors for software updates, troubleshooting, and integration with production processes.Train staff on using ERP modules for merchandising, production, inventory, and accounts.3. Data Security & ComplianceEnsure data security, antivirus updates, and firewall protection.Monitor user access rights to protect sensitive company data.Support compliance with IT and audit requirements.4. Production & Operations SupportAssist production teams with IT-enabled machines (e.g., CAD systems, automated cutting/printing systems).Troubleshoot IT-related issues in production lines without hampering workflow.Support barcode/RFID-based inventory and warehouse management systems.5. User Support & TrainingProvide first-level IT support to employees across departments.Conduct training sessions on IT tools, emails, and ERP usage.Document recurring issues and preventive solutions.Note: Candidates with relevant garments industry experience will be considered. Local candidates will be given preference

Qualifications To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.Qualifications include:2-5 years prior experience in a technical support role Minimum 2 years experience in a Tier I support role Proficient in Microsoft Office suite Familiarity with Cloud based technologies Strong attention to detail and time management Strong oral and written communication skills Strong customer service and conflict resolution skills.

Installation and configuration of operating systems like, Windows and OS.Configuring Microsoft Outlook and Outlook Express to user systems.Troubleshooting various network problems like port enabling, crimping.Supporting employees through Remote Desktop & Remote Assistance.Handling LAN issues and basic network issues.Hardware Components replacement and coordinating with vendors.Installing and Configuring Printers and network printers. Knowledge in performing backup and restore.Troubleshooting the PC Assembling, hardware Components Installations and SoftwareInstallations and using the third-party tools and utilities.Troubleshoot software, hardware and network failures, identified root caused, and resolve in a timely and accurate manner.Monitoring both hardware and software systems for errors, updating them regularly to maintain proper functioning.Installing and configuring the peripheral components and drivers.Monitoring performance of Desktops.Hindi Speaking is must

Job Title: Customer Support Associate - BPOLocation: 1033, 1st Floor, City Square, Bharathiyar Rd, near Lakshmi Mills Signal, Coimbatore, Tamil Nadu 641037Openings: 25 (Immediate joiners)Preferred Languages:Malayalam: 10Telugu: 5Kannada: 5Hindi: 5Office Timings: 10:00 AM to 7:00 PMBenefits: ESI, PF, Paid Leave, Health InsuranceJob Description:We are seeking enthusiastic Customer Support Associates fluent in Malayalam, Telugu, Kannada, or Hindi to join our dynamic team in Coimbatore. You will handle customer inquiries, resolve issues, and provide excellent support.Key Responsibilities:Handle inbound and outbound calls in the preferred language.Resolve customer queries effectively.Provide accurate information about products and services.Maintain detailed records of customer interactions.Escalate issues when necessary.Achieve individual and team performance targets.Qualifications and Skills:Proficiency in Malayalam, Telugu, Kannada, or Hindi is mandatory.Prior experience in customer support or BPO preferred.Strong problem-solving skills and attention to detail.Ability to work under pressure and manage time effectively.Why Join Us?Competitive salary (10,000 - 20,000 per month) with performance incentives.Comprehensive benefits including ESI, PF, and Health Insurance.Opportunities for career growth and development.Friendly work environment.Job Type: Full-time, PermanentSchedule: Day shiftCommute/Relocation: Preferred to reliably commute or plan to relocate.Work Location: In personContact: 9042220388

The Marketing Executive in the Signage Branding and Advertising Industry is responsible for developing and executing marketing strategies to promote and drive sales for signage products and services. This role requires a strong understanding of the industry, creative thinking, and the ability to effectively communicate and engage with target audiences.Responsibilities:Marketing Strategy: Develop and implement comprehensive marketing strategies to increase brand awareness, generate leads, and drive sales in the signage branding and advertising industry.Research and Analysis: Conduct market research to identify key market trends, customer preferences, and competitors' strategies. Analyse data and insights to create effective marketing campaigns and targeted messaging.Digital Marketing: Plan and execute digital marketing campaigns across various platforms, including social media, search engines, email marketing, and display advertising. Leverage SEO/SEM techniques to optimize online presence and drive traffic to the company's website.Content Creation: Develop compelling and engaging content for marketing materials, including website content, blog posts, social media posts, and whitepapers, case studies, and email campaigns. Ensure content is aligned with the company's branding and messaging guidelines.Advertising and Promotion: Coordinate and manage advertising and promotional activities, including print ads, trade shows, events, sponsorships, and collaborations. Identify relevant industry publications, websites, and platforms for advertisement placement.Lead Generation: Plan and execute lead generation strategies to attract potential clients and nurture leads through targeted marketing campaigns. Collaborate with the sales team to ensure effective conversion of leads into customers.

Job Openings for 15 Customer Support Executive Jobs for Freshers in Nagercoil, having Educational qualification of : Bachelor Degree with Good knowledge in Customer Service,Customer Care,MS CRM,Service Marketing,Technical Services,IT Support etc.

We have vacant of 50 Customer Support Executive Jobs in Chennai, for Freshers Educational Qualification : Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree Skill Customer Service,Customer Care,MS CRM,Service Marketing,Technical Services,IT Support etc.

Looking 1-3yrs experienced in Night ShiftYour job responsibility is to carry out BPO- Night Shift( Non-Voice),Customer Support offline & online as required.Sending Notification EDI Order Notification to the clientsInteraction with US clients / on site leads to firm-up requirementsBasic knowledge on any Domain - Retail, Apparel, Textile etcProven ability to work independently on projectsGood communication in English - written & verbalBasic Knowledge in EDI and Ms-OfficeKnowledge in MS-SQLNote: Pls Don't Apply if you are not interested to work in NIGHT SHIFTResponsibilities and DutiesWilling to take care USA Phone callsSupport to do online and offline as neededExplain the process of ERP to the customerPreparing Manual documentsMS-SQL Script running's into the customer dBData entry etc...

Position: IT Technician/ IT SupportAny fresher can also apply. company will provide training.Qualification: Graduate / Undergraduate.Job Description: Serving as the first point of contact for IT support within the organization. Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Diagnosing and troubleshooting software and hardware issues. Research and evaluate emerging technologies, hardware, and software. Supporting employees whenever they encounter challenges with computers and network devices. Serve as the subject matter expert supporting MAC OSX, Windows, and all common office software and applications, such as Microsoft, and Adobe.Requirements and skills: Proven experience of at least 3+ years in Information technology is a must. A diploma or bachelors degree in computer science, engineering, or relevant field. Experience in general networking, TCP, Firewall rules, VPN, SSL, and IPSec is essential. Knowledge of JavaScript and MS Active Directory is an additional plus point. Good knowledge of operating systems; current equipment and technologies, enterprise backup and recovery procedures, and system performance-monitoring tools. Proficiency in Windows/Linux/Mac OS. Attention to detail and good problem-solving skills. Excellent interpersonal skills and communication ability are a must.Job Types: Full-time, Regular / Permanent

The executives receive chats (from US), where customers are facing technical issues related to desktop/laptop and resolve those issues (issues related to MS softwares) via chat and remote service

Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Configuring and Troubleshooting of Network printers and Scanners LAN issues Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue Provide prompt and accurate feedback to customers Ensure all issues are properly logged Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Maintain jovial relationships with clients

Position: IT Technician/ IT SupportAny fresher can also apply. company will provide training.Qualification: Graduate / Undergraduate.Job Description: Serving as the first point of contact for IT support within the organization. Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Diagnosing and troubleshooting software and hardware issues. Research and evaluate emerging technologies, hardware, and software. Supporting employees whenever they encounter challenges with computers and network devices. Serve as the subject matter expert supporting MAC OSX, Windows, and all common office software and applications, such as Microsoft, and Adobe.Requirements and skills: Proven experience of at least 3+ years in Information technology is a must. A diploma or bachelors degree in computer science, engineering, or relevant field. Experience in general networking, TCP, Firewall rules, VPN, SSL, and IPSec is essential. Knowledge of JavaScript and MS Active Directory is an additional plus point. Good knowledge of operating systems; current equipment and technologies, enterprise backup and recovery procedures, and system performance-monitoring tools. Proficiency in Windows/Linux/Mac OS. Attention to detail and good problem-solving skills. Excellent interpersonal skills and communication ability are a must.Job Types: Full-time, Regular / Permanent