Technical Support Executive

Cube45 eCommerce Service Pvt.Ltd

Research and identify solutions to software and hardware issues

Diagnose and troubleshoot technical issues, including account setup and network configuration

Configuring and Troubleshooting of Network printers and Scanners LAN issues

Ask customers targeted questions to quickly understand the root of the problem

Track computer system issues through to resolution, within agreed time limits

Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue

Provide prompt and accurate feedback to customers

Ensure all issues are properly logged

Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Prepare accurate and timely reports

Document technical knowledge in the form of notes and manuals

Maintain jovial relationships with clients

Experience : 1 - 2 Years

No. of Openings : 5

Education : Any Bachelor Degree

Role : Technical Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Male

Job Country : India