Technical Support Analyst Jobs

Job DescriptionEnd-user IT support is provided by resolving hardware, software, operating system, Microsoft 365, Active Directory, and basic network issues through calls, chats, and service tickets. High-quality customer service is ensured by following ITIL processes, prioritizing incidents, troubleshooting technical problems, and supporting global users while maintaining effective communication and timely issue resolution.Role: Global Technical Support Analyst (L1 End User Support)

*POSITION -* Inside Sales Engineer *JOB LOCATION -* Kolkata*CANDIDATE PROFILE* - B.Tech / B.E. / Diploma in Electronics/Telecommunication / Instrumentation.*WORK EXPERIENCE -* Candidates should have min 2-5 years of experience in back office technical support job.SALARY - Rs. 2 - Rs. 4.5 Lakhs Per Annum.*COMPANY PROFILE -*Company is dealing in the field of Industrial automation, Process Instruments and Gas detection. _*JOB DESCRIPTION -*_ 1. *Responding to RFPs and RFQs:* Submit quotations and participate in tenders by creating relevant documents / solutions with inputs from the sales personnel.2. *Respond to Clarifications:* Provide clarification responses to potential or existing customers which could be either Commercial or Technical in nature.3. *Technical Support:* Provide technical support to the sales / service team and customers, including product demonstrations, technical presentations, and answering technical inquiries.4. *Procurement and Logistics:* Provide timely information to the procurement and logistics team to ensure proper inventories can be maintained / ordered and customer materials can be dispatched on time.5. *Dispatch Clearance and Invoice:* Provide dispatch clearance and invoicing details to Logistics and Finance team in the required formats to ensure billing and dispatch formalities and completed without any issues.6. *Customer Relationships:* Build and maintain strong relationships with customers, understanding their needs and providing solutions that meet their requirements.7. *Product Knowledge:* Maintain a deep understanding of our products and services to effectively communicate their benefits to customers.8. *Market Research:* Conduct market research to identify new business opportunities and stay updated on industry trends and competitor activities.9. *Collaboration:* Work closely with the sales and service to ensure seamless customer service and satisfaction.10. *Reporting:* Prepare and present sales reports, forecasts, and analysis to management._*Key Skills*_* Experience in inside sales or customer service roles.* Understanding of sales processes and customer relationship management.* Ability to quickly learn and adapt to new technologies and products.* Strong organizational and time management skills

Dear Candidate ,Give dynamic start to your career with VMS Group SECRET TECHNOLOGIES INDIA , we are looking for freshers and experienced candidates who want to make good career in IT or NON It field.Job Type: Full time.Eligibility criteria : Fresher /Experience 0-5 Year.Location : Pune. OR PAN INDIADesired Qualification - Any Bachelor degree Minimum BA ,B.Com - Commerce, B.E , B.Tech, M.Sc , M.C.A B.C.A ,Any Graduates, Post Graduates, can also apply. Should be comfortable to work any location of pune or Pan India.Your application for theTesting & DevelopmentBack Office / Data EntryTechnical Support, Non-Voice ProcessBDE (canadian, US, UK)-In HouseBusiness Development Executive, On FieldOperations/Customer Service , Customer Service (Web)BPO MNC and Domestic ( Hindi Marathi or Any local language)Accounts & Finance /Financial AnalystPosition stood out to us and we would like to invite you for a Face to face interview Telephone interview at our office to get to know you a bit better.You will meet with the MR. Prem Sir or Aishwarya Ma'am.The interview will last about 20 minutes and you'll have the chance to discuss the above position and learn more about our company. Please carry your updated resume at list Two CopiesDesired Candidate - Candidate should be Dynamic, Enterprising, Presentable with excellent communication and written skills.If candidate is interested please visit our office. Monday to Saturday 10 am to 5 pm bitwin anytime Meet- Prem Sir / Ms. Aishwarya Ma'am Interview Venue-building A -15th , city vista, foundation road, Kharadi, Pune, Maharashtra 411014We will take 2 rounds of an interview.-Contact No. 7066165593 Aishwarya Ma'am 7066147637 Prem Sir 1. HR Round and simple logic checking P.I round.2. Technical HR Final round by Senior HR Manager.Thanks & Regards SECRET TECHNOLOGIES INDIA VMS GROUP Placement / Contract Labour / Real EstateAddress -building A -15th , city vista, foundation road, Kharadi, Pune, Mahara

MIS analysts should have a bachelor's degree in information and systems management, computers, or in management information systems. They should also have project management experience. a professional role in charge of overseeing the operations of their organization's information management system. MIS analysts look at how the system works, identify any bottlenecks or potential areas of improvement, and provide the necessary recommendations to the management.

Hi,Greetings from Wissen Infotech!!!This is further to your discussion with Wissen infotech we are happy to inform you that you have been shortlisted for a face-to-face interview with Wissen infotech.Mention Sharath Mettupalli at top of your Resume.We are looking for only Service Desk Role between 3-5 Years of Experience, only for Bangalore Location and looking only for Immediate Joiners and who can immediate, It will be Work from office JOB with Rotational Shifts, we Does not provide any CAB Facility. Interested Candidates can come for F2F Interview for Below Location and Mention Sharath Mettupalli at top of your ResumeHere are the details of your interview.Date 5th-OCT-2024Time 10 AM-4pmContact Person Sharath MettupalliInterview Location BangaloreMode of Interview Face to faceAddress Bangalore Address:176,4th Floor, Adarsh Eco Place, KIADB EPIP 2nd phase, Whitefield, Bengaluru, Karnataka 560066.You are required to carry the following documents with you (MANDATORY)1. Your Hard copy of resume and write Wissen Infotech on top of the resume2. Photo Identity Proof( PAN Card/Voter ID Card/Aadhar Card)3. Copy of this Mail Kindly acknowledge this mail and feel free to call me for any challenges All the Best and kindly keep me posted on the interview process after attending the interview. GOOD LUCK !!

Provide technical support to customers via phone and remote access.Diagnose and troubleshoot software issues and provide accurate solutionsInstallation and configuration of Adobe professional software applications.Research customer inquiries and provide appropriate solutionsDocument cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.Resolve customer complaints in a timely and professional mannerMonitor customer feedback and provide recommendations for improvementFollow Quality Assurance & compliance guidelines.Company: TeleperformanceClient Process: AdobePost: Technical Support AssociateLocation: Udyog Vihar, GurugramShift timings: Night Shifts (Rotational)Working Days: 05 Days (Rotational)Weekly Offs: 02 Days (Rotational)PERKS & BENEFITSSalary (Freshers): ?23,500 (?28,000 CTC ) Monthly +2,000 PLISalary (1 yr Exp - Non-Technical): ?26,500 (?31,000 CTC ) Monthly +2,000 PLISalary (1 yr Exp - Technical): ?30,500 (?35,500 CTC ) Monthly +2,000 PLIIncentives: Performance BasedPF & Medical BenefitsFree MealsBoth Side Cab ServiceELIGIBILITY CRITERIABachelors degree in any fieldMinimum 06 months of experience in Technical Support / International Customer SupportFreshers with excellent communication skills and sound technical knowledge Applicant should be comfortable with night shifts and WFOREQUIRED SKILLS Excellent communication skills (verbal & written)Knowledge of basic computer applications and programsKnowledge of customer service principles and practicesExcellent customer service skillsAbility to multitask and prioritize tasksAbility to work independently and as part of a teamINTERVIEW PROCEDURERound 1 - HR (Telephonic)Round 2 - Voice and Accent (Telephonic/ Video Call)Round 3 - Ops (Telephonic/ Video Call)Round 4 - Versant (Voice & Written)

Job Description: -To provide technical support and assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest.To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.Job Details or accountabilities: -- Serve as the first point of contact for customers seeking technical assistance through variouschannels like phone, chat and email.- Experience in Core IT Support, Addressing Clients Worldwide- Experience troubleshooting and configuring desktop hardware and associated peripherals.- Experience In Multi-Factor Authentication and RSA SecurID- Experience In Virtual Desktop Instances (Oracle / Citrix)- Ability to work in a team environment and communicate effectively through chat systems (e.g.Microsoft teams, Skype)- Experience in ServiceDesk Ticketing Tool ServiceNow.- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.- Experience working in a fast-paced environment.- Strong customer service experience.- Excellent communication skills.- Ability to multitask well.- Real time Ticket creation and documentation.- Ability to perform tasks within SLAs.- Perform remote troubleshooting through diagnostic techniques and pertinent questions.- Determine the best solution based on the SOPs / KBs related to the issue and the relevantdetails provided by customers.- Walk the customer through the problem-solving process.- Escalate unresolved issues to the next level of support personnel.- Provide accurate information on IT products or services.- Record events and problems and their resolution in logs.- Follow-up and update

We are Looking for Smart Technical Analyst, Technical Support Calling Required for a Girl and Good in English.

Role: Workspace IT Infrastructure AnalystExp: 5+ yrs.Location: PuneNotice period: 1 monthResponsibilities: Work closely with stakeholders to determine and execute strategies to enableconsultants, clients and guests to work effectively and collaboratively - in ouroffices and on client sites Support and help customers use our internal applications such as videoconferencing, collaboration, device management and security Deal with multiple requests simultaneously - face to face, via chat, email and aticketing system Manage complete lifecycle of assets by working closely with Procurement Lead Help with IT consulting and coordinate office build outs and ODC setup. Liaise with external providers and vendors to provide a consistent and seamlessexperience for consultants, clients and guests Be the subject matter expert on hardware, infrastructure delivery andmaintenance and work closely with delivery teams to implement, secure andmaintain this infrastructure Work with CSTs to ensure consultants have the tools they need to do their roleeffectivelyAs a values-based organization we highly value personal skills and a passion fortechnology. We are looking for someone with the following skills : Problem analysis and solving skills, proactively thinking outside existing solutionsand look at ways to improve what has been implemented. E.g improve userexperience around printing, pairing etc. Proactive communication in English with the team, stakeholders, customers andguests - including colleagues from around the world. This will include bothwritten and verbal communications. Collaborative approach and understanding the value of pairing and knowledgesharing Actively managing your own time and tasks but seeking help and guidance whennecessary, while constantly providing transparency on tasks Supporting not only stakeholders

The job varies from tech assistance to data analyst. Need to be good with technology and willing to complete tasks.

1. Collection of all the Documents, Cheques, Photos with to open investment accounts for Mutual Funds, Equity Broking and For Life, Health and Accidental Insurance2. KYC Completion of Clients,3. Client Data Gathering and Completion of Risk Profiling.4. Completion of the Mutual Fund Account and Equity Broking Account Opening Forms, Insurance Proposal Forms5. Submission of Forms to Cams, Karvy, Respective AMCs, and Insurance Companies6. Scanning of Documents and Uploading to the CRM Drive of Respective Clients and other Web Portals7. Be able to carry on transaction online through invest well/ Red vison/Wealth Magic / Revision etc through the BSE Star MF and MF utility and Mister Bond platform.8. Should be able to work and update the Data on Red vision/ Invest well Software etc9. Checking if the feed is Updated and Data Reconciliation and Data Management.10. Check the Clients Investments and Check whether Clients portfolios are matching with their Financial Goals, If there is major deviation then immediately bring that to the notice of the senior.11. To be able to crosscheck that the investment, redemption, purchase has been effectively done and communicate to client.12. Be able to do portfolio review of the Investments of the Client.13. Be able to generate various kinds of reports and to send to the client regularly.14. Prior Experience in Share Trading Platform Preferred.15. FIND THE NEW OPPORUNITIES FOR THE NEW BUISNESSPreferred Qualifications: Graduates and Undergraduates in BCom, BFM, BFA, BFI, BBI, BMS, BBM.Required Knowledge and Skills: English Reading and Writing Skills,Fluency in Bengali and HindiComputer Knowledge - Word, Excel, Power Point, E Mailing Skills, Social Media Marketing, Investment Markets and Products Knowledge, Tax Knowledge etc.Special Trait & Qualities: Good Communications Skills, Self-Discipline, Punctuality, Growing Mindset, Open for Feed back, Team Player. Past Experience: 1 to 2 Years Experience.

Fresher Hiring l System EngineerHiring Company : CapgeminiSalary 25kDail HR ( Timing 10 AM to 5 PM )Evision Technoserve (ISO 9001-2015) Fresher Hiring

we need an mechanical supervisor who has experience and knowledge of technical and mechanical field. application opens for mechanical engineers, ITI in mechanical and Diploma in mechanical field.

We are looking for 500 Technical Support Executive Posts in Jaipur, with deep knowledge in Technical Analyst and Required Educational Qualification is : Higher Secondary, Vocational Course.

Our team is looking for an IT analyst to work as a member of our internal technical support team to, process Level 1 technical requests from internal employees over the phone and tickets. Responsibilities: Function as an Internal IT Technical Support Executive catering to inbound calls. Provide resolution of procedural, process, information, and technical problems for requests from the internal client base submitted over the phone or automated means. Provide an audit trail of all problems and resolutions (input, monitor, action, close) through the use of required tools. Assume ownership of any IT problem from any internal client and follow the path of escalated contacts to ensure the problems are resolved in timely and effective ways to the satisfaction of the requestor and well within the contractual agreements. Follow up with clients and utilize case handling and closure policies to insure satisfaction both from users and employers. Identify systematic problems and/or recommend opportunities for improvement that will eliminate or reduce problems in the field. Act as an advocate for internal clients to ensure their needs and concerns are addressed. Follow established procedures for call referral, escalation, and problem resolution. Work cooperatively with other team members to resolve problems to the satisfaction of the administrators. Recommend modifications to existing procedures or new procedures that will improve the overall operation of the Service Desk Team. Perform other duties and responsibilities as assigned. Minimum Requirements Grad Degree (CS or EE a plus). Excellent written and Verbal communication skills. Ability to communicate clearly and effectively with all levels of IT and Non-IT staff via phone, email, and/or IM. Absolute availability and adherence to work shifts as assigned on a 24/7 mode. This includes assignments on weekend support and night shift as per process requirements.

Hands on experience in troubleshooting of Backup & Restore Jobs.Maintain And managing MS OFFICE 2013,16Providing technical support on Microsoft Platform (Microsoft Windows 10, 8, 7 and Windows XP).Monitoring of virus and malware issues.

JOB DESCRIPTION Technical Support Educational Qualification: Bachelors / Masters, CCNA Certification Experience: Fresher / 1 Year Job Location: Delhi (Posist Head Office) About Posist Technologies: Posist is a B4B (Business-for-Business) company partnering with global restaurant chains in their digital transformation via its restaurant technology platform. It allows restaurant operators to automate operations, delight guests, grow revenues, and become prosperous. Posist powers 10,000+ restaurants in 50+ countries. Headquartered in New Delhi, Posist has a global presence spread across the US, UAE, Singapore, Thailand, UK, and Mexico. Responsibilities: Taking Client queries over Call / Email / Chat Resolve the tickets via Call / Email / Chat/ Remote tools Register Client queries in Ticketing Tool. Follow-up with clients and with internal teams. Resolve the issue within the SLA and Company guidelines. Escalate the ticket to the respective team and follow-up. Resolve the tickets related to Printers, Cash Drawer, networking and Posist product. Sending updates to clients related to reported queries. Working in Rotational Shifts. Creating troubleshooting documents. Skills Required: Good Communicable skills. Should be able to work in 24*7 environment, Rotational Shifts (weekly offs will be there) Practical knowledge of Hardware, network troubleshooting, Printer Installation (USB and network) Good Decision making skills Multitasking Willing to work Cross teams Should be a Team player Should have Knowledge of Remote Tools Good Skills to adapt any Software tool. Documentation Skills is an add on.

we are urgently hiring for smart and good Technical Support Engineer. Job Profile: Technical Support Engineer Salary:25,000 RsDail HR ( Timing 10 AM to 5 PM )

Hiring Fresher Trainee Engineer for Infosys.Company: InfosysSalary: 20KDail HR Recruiter from 10 AM to 5 PM

Fresher Hiring l System EngineerHiring Company : CapgeminiSalary 25kDail HR ( Timing 10 AM to 5 PM )Evision Technoserve (ISO 9001-2015) Fresher Hiring